Your Guide to Managing Customer Expectations
Ship Monk
FEBRUARY 25, 2021
2020 was a monumental year for eCommerce, but not in the way any of us expected. eCommerce merchants and customers alike were faced with some pretty, dare we say, unprecedented challenges that, among other things, forced major changes in both the foundation of online retail and our perceptions of it. If before we were accustomed to a relatively straightforward purchasing experience, things took a rapid turn when COVID-19 was added to the mix.
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