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Owning The Customer Experience with Larry Gordon

The Logistics of Logistics

Owning The Customer Experience with Larry Gordon. Larry Gordon and Joe Lynch discuss owning the customer experience.

5 Ways to Succeed at Reverse Logistics

Logistics Matter

Delivering items to a customer is one thing — but returning and replacing them can be another entirely.


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Warehouse Packing Station: 5 Factors to Consider to Avoid Bottlenecks


A warehouse packing station is one of the most heavily trafficked areas in a storage facility, and it could easily lead to a bottleneck if there is improper planning. A bottleneck in your warehouse packing station can slow down your operations, impede your deliveries, and cause profit loss.

Outsourcing Fulfillment Services: Why Customer Service is Critical

Amware Logistics and Fulfillment

When outsourcing fulfillment services, you want your partner to be an extension of your own team. Is that your experience? Is your provider’s customer service team available to address your issues and answer your questions – fast? Ideally, the answer should always be ‘yes.’

Procurement: 5 Tips to Deliver Value Beyond Savings

Now is the time for procurement teams to redefine themselves – from buyers to strategic partners across the supply chain. Take the first step today. Discover five tips for delivering procurement value beyond savings.

Southern California: more records broken as vessels at-anchor reaches triple figures

Supply Chain and Logistics

Triple figures is worth reporting, even though we’ve been hearing aboutthis problem for a long time now. And it seems no one will put up the money to do something about it. Opening terminals to 24 hour operation would clearly … Continue reading → Labor Economics Logistics Shipping Supply Chains collaboration container shipping labor relations port governance port management ports supply chain disruption

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The Next 6 Months for Your Supply Chain

Logistics Matter

Back in May, I predicted that, after the sudden shock of 2020, 2021 would be the year when significant supply chain change would kick in. Whilst we are going through a clear turning point, no one could have predicted how severe the volatility of the market would be.

Data-Driven Solution Helps 3PLs Uncover Available Truckload Capacity

Food Logistics

Through the new Cooperative solution, 3PLs can gain real-time insight into terminating capacity and capacity that was previously hidden, cover more loads cost efficiently and automate processes. Transportation / 3PL/4PL

Using Advanced Order Fulfillment Metrics to Improve Operations

Amware Logistics and Fulfillment

Every hour counts in eCommerce orders, making it essential to leverage order fulfillment metrics to streamline the fulfillment process. Order fulfillment service providers typically leverage a broad range of technologies that allow them to gather various data.

Will emissions pledge sound the death knell for LNG as a fuel?

Supply Chain and Logistics

Amazon, IKEA, Unilever– major names in commerce, and major users of ocean shipping. And others as well, they have signed a pledge to make sure their shipping is zero-carbon powered by 2040. That’s a long time away, 20 years; the … Continue reading → Logistics Shipping Sustainability climate summit LNG power supply chains sustainability technology

The Rise of Supply Chain n.0 – 5 Ways to Thrive on Change

Ready to learn how to thrive on change? In this eBook, our experts share the 5 key steps to executing Supply Chain n.0 strategies that thrive on change.

The Warehousing Crisis with Chuck Coxhead

The Logistics of Logistics

The Warehousing Crisis with Chuck Coxhead. Chuck Coxhead and Joe Lynch discuss the warehousing crisis.

Innovations and Start-ups: Frictionless Shopping, Drones & Robots, and More…

Logistics Matter

TTrends and innovations in supply chain and logistics: that is what this blog is all bout. Therefore I bring you an overview of the news this week on logistics start-ups and innovations below. Follow @LogisticsMatter on Twitter to stay up to date with the latest news and the best background stories.

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Home Delivery: What Can We Learn from Europe?

Logistics Viewpoints

Home delivery strategy, tactics and performance is one of the most hotly-debated areas of logistics. The pandemic has increased the importance of home delivery, but also decreased the quality of home delivery performance.

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6 Traits of Highly Effective Fulfillment Services Providers

Amware Logistics and Fulfillment

If you think one fulfillment 3PL is as good as the next, you may be in for an unpleasant surprise when your fulfillment services provider fails you. Not all order fulfillment partners have the same capabilities or operate according to industry best practices.

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SAP S/4HANA: 4 Tips to Get You Started on the Right Path

With SAP S/4HANA at the core of your digital transformation, you can empower your supply chain with intelligent process automation, unprecedented visibility, actionable insights and real-time collaboration.

Maersk looks set to cut out freight forwarders to attract larger BCOs

Supply Chain and Logistics

Well, who would have guessed! Once Maersk built out its systems for booking shipments, it’s natural they would be cutting out forwarders. It’s what forwarders have been saying was going to happen for a while. and with Tradelens, Maersk can … Continue reading → Logistics Strategy Supply Chains Shipping intermodal ocean shipping container shipping freight forwarders technology

The Unsung Hero of Logistics with Jeff Booth

The Logistics of Logistics

The Unsung Hero of Logistics with Jeff Booth. Jeff Booth and Joe Lynch discuss the unsung hero of logistics. Jeff is the General Manager of Opendock , a leading software provider for dock scheduling for warehouses that helps provide visibility into truck arrivals. About Jeff Booth.

BlueGrace Logistics Establishes New Office in Detroit

Blue Grace Logistics

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Delivering aid: First-annual 'Mayberry Truck Show' one for the record books

Overdrive Online

How does $350K-plus raised for Brenner Children's hospital in Wake Forest sound? Robb Mariani was there, detailing sights and sounds from the headquarters of Bottomley Enterprises in storied Mount Airy, N.C. All in all, a "truly astonishing" event. Overdrive Extra

4 Critical Steps to Build into Your Digital Logistics Strategy

Up your logistics game by empowering your supply chain with AI-powered analytics, real-time collaboration, IoT-enabled track and trace, and cognitive decision-making to achieve digital logistics success. Build your strategy around these 4 critical steps.

This Week in Logistics News (October 9 – 15)

Logistics Viewpoints

I just read an interesting article about Chris Johnson, former top sales executive at Apple and CEO of JC Penney. It seems that Mr. Johnson is on a quest to “remake the retail world” as he takes his new company public.

‘Synchro-modality’ the key to solving congestion problems at Europe’s ports

Supply Chain and Logistics

And what is this ‘synchro-modality’? Barge operators in Europe are calling for greater cooperation between ocean carriers, port terminals, and barge operators to make sure the goods flow smoothly to and from ships, port terminals and barges. Barges, like containerships, … Continue reading → Logistics Supply Chains barge transport container shipping cooperation ports supply chains transportation

Finding a 3PL Partner Who Can Manage Today’s Logistics Challenges

Food Logistics

Temperature-controlled LTL providers must build strong relationships with partners, a diverse network of carriers and advanced technological solutions that allow customers to view shipments from start to finish. Transportation / 3PL/4PL

Using Digitalization to Navigate Supply Chain Disruption

Now, That's Logistics

Retailers like H&M can’t meet demand because of delivery delays, Nike cut its sales forecasts after COVID-19 triggered factory closures and Bed Bath & Beyond has faced ongoing shipping challenges.

Cognitive Manufacturing: 4 Strategic Pillars That Drive Successful Outcomes

Manufacturers are eagerly embracing Industry 4.0 to gain end-to-end supply chain visibility, reduce OpEx spend, improve asset health and accelerate time to market. Explore the 4 strategic pillars that drive successful cognitive manufacturing outcomes.

Intermodal haulers fight off a 'system collapse' at ports as Biden pushes for more productivity

Overdrive Online

The supply chain strain and skyrocketing freight rates at the ports are creating money-making opportunities for some while leaving others out in the cold. In this series, Intermodal operators/owners paint a picture of a "perfect storm" hitting the ports. Business

Logistyx Technologies Talks Parcel Shipping, Holidays, and Returns

Logistics Viewpoints

Last week I had the opportunity to speak with Ken Fleming , President at Logistyx Technologies. In our conversation, Ken spoke about some of the findings from a recent survey Logistyx conducted on cross-border holiday spending, as well as some larger trends around the state of parcel shipping.

US Coast Guard boards MSC ship in ongoing California pipeline spill probe

Supply Chain and Logistics

It is possible that anchor dragging by a ship months ago was responsible for the pipeline spill off Huntingdon Beach CA that appeared just recently. While it wasn’t a large spill, the sensitive nature of the area requires a full … Continue reading → Logistics Shipping Sustainability environment ocean shipping Oil oil spills sustainability

L.I.N.K. | Continue to Invest in Yourself

Food Logistics

Vice president of customer experience of U.S. Xpress, Julie Van De Kamp comes on the podcast and explains why it is so important to keep investing in yourself to grow your skills in the supply chain. Professional Development

Is Digital Procurement Transformation Delivering on the Promise?

Is your digital transformation working, or is it still a work in progress? Download this report, from a GEP-sponsored survey from ISM, to check your performance and see how your peers are reaching their transformation goals.