Optimizing eCommerce Order Fulfillment to Boost Customer Satisfaction


eCommerce order fulfillment has become more relevant today since an ever-increasing number of people are now opting to make their purchases online.

The Digitization of Customer Order Channels

Talking Logistics

If you’re a supplier, nothing makes you happier than receiving a customer order—and the more orders you get, the better. However, there are many different ways for customers to transmit those orders, from highly automated approaches to manual entry.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The Challenge of Multi-Channel Order Fulfillment

Amware Logistics and Fulfillment

However, along with the benefits of multi-channel sales comes the challenge of multi-channel order fulfillment. If your business isn’t already selling through multiple channels, you’re probably considering it.

What Is Order Fulfillment

The Supply Chain Journal

Customer service and satisfaction rely heavily on a successful order fulfillment process. Priority number one ensures that the customer receives the correct order and is completed promptly. As e-commerce continues to evolve, more and more people are ordering products online.

How to Improve Customer Satisfaction With Perfect Delivery

This business brief examines the four foundations to accomplish the perfect delivery and how the cloud enables companies to unify the customer order process across channels, effectively orchestrate and fulfill orders, and drive customer loyalty and satisfaction.

Optimizing eCommerce Order Fulfillment to Boost Customer Satisfaction


eCommerce order fulfillment has become more relevant today since an ever-increasing number of people are now opting to make their purchases online.

Online Seller’s Guide to Order Fulfillment Services Pricing

Amware Logistics and Fulfillment

If you’re in the market for order fulfillment services, there’s one question that’s probably at the top of your list: What’s it going to cost? Logistics Outsourcing B2C Fulfillment fulfillment operations order fulfillment

Calm before the storm: Muted June trailer orders conceal coming boom

The Supply Chain Journal

Muted orders for new trailers in June are hiding a coming boom in bookings when manufacturers open their order books for 2022. We have been full for a while, so new order intake has been very limited. At first glance, the order intake in June would suggest otherwise.

Test Your Atlanta Order Fulfillment Services Expertise

Amware Logistics and Fulfillment

eCommerce order fulfillment, which one should it be – and why? But how much do you really know about Atlanta’s order fulfillment services industry and how it can help your growing business? If you could only pick one East-region city for U.S.

Held Hostage by Minimum Order Quantity

Talking Logistics

Read more Held Hostage by Minimum Order Quantity. The post Held Hostage by Minimum Order Quantity appeared first on Talking Logistics with Adrian Gonzalez. Industry Trends customer experience distribution minimum order quantity supply chain“It’s hot in here, isn’t it?”

Parts Town: An O2C Journey from Manual Processing to Digital Transformation

Speaker: Sarah Gibson, Platinum Operations Manager

The order-to-cash (O2C) process is often considered the lifeblood of an organization. It’s why so many business leaders are looking to next generation of O2C solutions to unlock value across their enterprise — value that’s necessary to remain competitive. Join us for an educational webinar with guest speaker, Sarah Gibson of Parts Town, as she takes attendees through her company’s digital transformation journey.

Order Fulfillment: Commodity or Competitive Advantage?

Amware Logistics and Fulfillment

If your company sells its products online, there’s an important question that you need to ask yourself: can customers buy your products – or very similar products – from other eTailers? If the answer is ‘yes,’ you need to look for ways to get a leg up on those competitors. Fulfillment Services

Kibo Accelerate Order Management Success

Supply Chain Brain

Read our list of strategies to accelerate order management success in 2021

Who orders $2,900 worth of perfume on DoorDash? That and other fun delivery trends from 2021

The Supply Chain Journal

As vaccines became readily available and Americans looked to return to office spaces, travel and entertainment, DoorDash ( NYSE: DASH ) reported a huge surge in orders of shampoo and conditioner. California, Texas and New York represented the states with the most gifting orders placed.

A comprehensive guide to order fulfillment services

Amware Logistics and Fulfillment

If you’re looking for a provider of order fulfillment services for your eCommerce operation, the search can seem a bit daunting – especially if you’ve been going it alone up to this point.

A Business Case for Automation in Your Supply Chain

Speaker: Cathy Morrow Roberson, Founder and Head Analyst, Logistics Trends and Insights, LLC

Join us for this insightful webinar with Cathy Morrow Roberson, Head Analyst at Logistics Trends and Insights, LLC, and learn the key areas to help prove that implementing automation is a sound financial strategy.

New Class 8 truck orders take a June vacation but still robust

The Supply Chain Journal

Preliminary new orders of Class 8 trucks took a relative breather in June with about 26,000 bookings, 11% more than May and 61% better than the COVID-impacted number in June a year ago. FTR expects a surge of orders when manufacturers start booking orders for 2022 as soon as this month.

4 Reasons NOT to Outsource eCommerce Order Fulfillment

Amware Logistics and Fulfillment

Although it’s a back-end operation, eCommerce order fulfillment is one of the most important contributors to the success of any online business. When order processing and delivery are slow or inaccurate, customers don’t hesitate to shop elsewhere.

How to Successfully Hire & Retain Order Fulfillment Associates

Amware Logistics and Fulfillment

Warehousing and distribution operations often have difficulties hiring and retaining order fulfillment associates. A logistics labor shortage and record low unemployment in the years leading up to the pandemic haven’t made recruiting and retention easy for fulfillment centers.

[Video] The Digitization Of Customer Order Channels

Talking Logistics

Gary Neights, Senior Director, Product Management at Elemica, discusses the digitization of customer order channels. Podcast version (click to play): The post [Video] The Digitization Of Customer Order Channels appeared first on Talking Logistics with Adrian Gonzalez.

How Automation in the Supply Chain Will Make Employees More Strategic & Improve the Overall Supply Chain

Speaker: Adam Robinson, Director of Marketing, Cerasis

In this educational webinar, Adam Robinson from Cerasis, a leading North American Transportation Management Solutions Company, will address how automation in the supply chain is allowing companies to empower their employees with a more strategic work flow aiding in overall collaboration with peers across departments, improved business operations, more efficient manufacturing, a healthier corporate culture, and more visibility to data and processes providing the ability to gain actionable insights that lead towards actions that impact the company’s bottom line.

What Entrepreneurs Need to Know about eCommerce Order Fulfillment

Amware Logistics and Fulfillment

That’s why it pays to know as much as you can about the ins and outs of eCommerce order fulfillment. We’ve all heard the expression, “What you don’t know can’t hurt you.”.

Fall in May Class 8 truck orders masks underlying demand

The Supply Chain Journal

Class 8 truck orders dropped significantly in May, obscuring strong underlying demand that cannot be met because of an already huge production backlog and supply chain constraints frustrating attempts to build more. “We’re FTR’s rolling 12-month total of combined orders reached 420,000.

“Are Your Order Fulfillment Services Good Enough?” Apparently not, Says New Internet Retailer Study

Amware Logistics and Fulfillment

But what happens when you try to benchmark your order fulfillment services against something a bit more realistic – namely companies that have order volumes and budgets more in line with yours? B2C Fulfillment eCommerce Fulfillment order fulfillment process fulfillment kpis fulfillment metrics fulfillment operations order fulfillmentWhen it comes to figuring out how your fulfillment performance stacks up, it’s tempting to compare yourself to industry giants.

The Importance of Order Fulfillment in Direct Selling Success

Amware Logistics and Fulfillment

What you won’t find is a ton of articles on order fulfillment – that underappreciated function that puts your products into your customers’ hands.

Automated Order Processing and Proactive Inventory Management

Speaker: Irina Rosca, Director of Supply Chain Operations, Helix

Organizations need to focus on demand driven supply planning, utilizing real time information on customer orders from all marketplaces (e-commence, Amazon - or other online retailers, and point of sale data from brick and mortar). Focusing on this information once per month during the S&OP meeting is too late for all business units to align. Companies should have seamless integration between order entry, inventory management, forecasting and supply planning models and purchase order status to sense risk, pull levers to mitigate potential risk, and communicate within and outside the organization. This is especially important for new product releases, in store programs or promotions (sales, end caps, PDQ. etc) or online promotions (company run or 3rd party). Depending on total supply chain lead time, not having real time visibility and analysis of this information can significantly affect sales and the bottom line.

Robots: Pick Orders, Not Fights!

Logistics Matter

The post Robots: Pick Orders, Not Fights! Have you seen Terminator? That movie in which robots become self aware and decide to attack the human race? Last week representatives of over 100 robotics and artificial intelligence companies wrote an open letter to the United Nations. They are trying to stop robots like that coming to a city near you. The problem is a serious one. As they […]. appeared first on LOGISTICSMATTER. Blog Innovation Logistics Robotics Robots Warehousing

Five Signs You’ve Outgrown Your Order Fulfillment Warehouse (Or Are About To)

Amware Logistics and Fulfillment

If you sell online and want to prepare your business for exponential growth, the best answer might be: “We’re going to need a bigger order fulfillment warehouse.”. Third Party Logistics Logistics Outsourcing Parcel Transportation B2C Fulfillment eCommerce Fulfillment Top Fulfillment Locations order fulfillment process warehouse kpi fulfillment operations order fulfillment omnichannel fulfillmentComplete this sentence: We’re going to need a bigger.

How to Improve Your Order Fulfillment Process in 2021

Amware Logistics and Fulfillment

That’s right, if you want to improve your order fulfillment process next year, you’ll need to take stock of your current operation and identify areas for improvement.

Sold out: PACCAR done taking 2021 orders amid swelling demand

The Supply Chain Journal

is sold out of Peterbilt, Kenworth and DAF Trucks around the world and has more than a third of the backlog of the industry’s unbuilt orders, the company said in reporting Q2 financial results Tuesday. Electric truck orders. The orders have been spread out.

Perfect Delivery: The New Rules for Survival, Innovation, and Growth

As supply chain complexity increases, so do challenges to achieving the perfect order. ARC Advisory Group shares: hurdles faced in achieving the perfect order, opportunities to increase customer satisfaction and reduce costs, and how cloud SCM contributes to operational flexibility.

April trailer orders slide but blow away near-zero builds a year ago

The Supply Chain Journal

New trailer orders slid to their lowest in several months in April as manufacturers warned fleets away from booking orders they cannot build for the rest of the year. Year to date, trailer orders are up 164%, and manufacturers are solidly booked for the rest of the year.

April Class 8 truck orders: Too much of a good thing?

The Supply Chain Journal

A year after the global pandemic nearly zeroed out Class 8 truck orders, the reopening of the economy is stressing supply chains, making it unlikely that any of April’s 33,500 orders will be produced this year. Canceled orders.

Calculating Your Fulfillment Cost Per Order: 4 Key Suggestions

Amware Logistics and Fulfillment

So it is with fulfillment cost per order, which depends on many variables unique to a shipper’s situation. A couple of years ago, Internet users were radically divided over the contents of a four-second audio clip and whether the sound it made was “ Laurel” or “Yanny.” (Go Go ahead and try it.

Washington City Orders Off-Grid Charging System

NGT News

The City of Walla Walla in Washington State ordered its first EV ARC solar-powered EV charging system from Beam Global to power two fully electric city fleet vehicles. The post Washington City Orders Off-Grid Charging System appeared first on NGT News.

What Supply Chain Leaders Keep Getting Wrong

Speaker: David Blonski, Chief Operations Officer of Elementum

Stop the insanity and get your operations in order. Eliminate the one-offs, the firefighting, and the finger-pointing. Get the fundamentals rocking, so your operations can meet their full potential. After all, the best engine in the world is useless with four flat tires. Join this amazing webinar with David Blonski, COO of Elementum, to discuss why you should never have to worry about the basics again.