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Watch: Ensuring Excellence in the Post-Purchase Experience

Supply Chain Brain

Joe Marcaurelle, vice president and assistant general manager with Inmar Post-Purchase Solutions, explains how online merchants can use the post-purchase experience to change the returns process from a cost burden to a competitive advantage

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6 Ways to Create a Stellar Post-Purchase Experience

Ship Monk

Fact: The buying process doesn’t end when a customer checks out. Just like how you poured time and effort into creating, marketing, and selling your products, the same should be done in the post-purchase stage. Creating a stellar post-purchase experience is as easy as 1, 2, 3.

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Omnichannel Retailing and How to Achieve Last-mile Excellence

Locus

For instance, Robert buys a product from a retail outlet. 3 ways a dispatch management platform can fortify last-mile excellence in your omnichannel retailing. These three essential elements go hand-in-hand to achieve last-mile excellence in omnichannel retailing.

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Omnichannel Retailing and How to Achieve Last-mile Excellence

Locus

For instance, Robert buys a product from a retail outlet. 3 ways a dispatch management platform can fortify last-mile excellence in your omnichannel retailing. These three essential elements go hand-in-hand to achieve last-mile excellence in omnichannel retailing.

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The Log Book: ‘Excellence’ earns veterans fully loaded Kenworths

The Supply Chain Journal

Excellence’ earns veterans fully loaded Kenworths. Launched in 2016, the Transition Trucking: Driving for Excellence campaign aims to celebrate veterans, National Guard members and reservists who have transitioned to the trucking industry by presenting them fully loaded trucks.

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Getting Away from Excel Spreadsheets: A Project Logistics Case Study

Talking Logistics

The process generally involves placing a purchase order with a supplier that says ‘Please deliver to us a cooling system to the attached specification’,” explained Ms. However, prior to implementing their current solution from Axit, this was all done via Excel spreadsheets, as Ms. And if Excel crashed, you could lose hours or even days or weeks of work!”. Case Study Episode Highlights AXIT CSCMP EDGE 2017 Excel Siemens supply chain visibility

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7 Ways To Avoid Getting Scammed When Buying Online

Globalior

Sophisticated fraudsters are now offering their products to unsuspecting consumers on slick websites, complete with excellent pre-sale service support. Before you make a purchase from an online vendor, you should validate the company’s contact information.

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How a Supply Chain Excellence Strategy Helps Organizations Grow

Morai Logistics

A recent halt in market growth for retail leader Adidas, reminds organizations about the importance to assess their supply chain excellence strategies. However, it asks us to question whether a the right supply chain excellence model is being followed. To grow in an ever changing global market, organizations must strive to implement a long term supply chain excellence strategy. The concept of supply chain excellence, has been re-examined many times over the years.

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Manufacturers Should Focus on This Most Critical Component for Manufacturing Operations Excellence

GlobalTranz

We conclude this two part series about manufacturing operations excellence by consultant Chuck Intrieri, by outlaying why manufacturers should focus on a critical component that will help sustain manufacturing operations excellence for years to come. What is Driving Sustainable Manufacturing Operations Excellence? An Example of Matching Systems with People for Sustained Manufacturing Operations Excellence. Manufacturing manufacturing operations excellence

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In Focus: 5 Factors To Consider On The “Build Vs Buy” Decision on Last-Mile Software Solution

Locus

However, should a business invest their capital in building and maintaining their solution from scratch, or simply purchase an off-the-shelf solution? Below are key takeaways from the session “ Buy vs Build? Consumer expectations around last-mile fulfillment are their peak.

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In Focus: 5 Factors To Consider On The “Build Vs Buy” Decision on Last-Mile Software Solution

Locus

However, should a business invest their capital in building and maintaining their solution from scratch, or simply purchase an off-the-shelf solution? Below are key takeaways from the session “Buy vs Build? Consumer expectations around last-mile fulfillment are their peak.

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The More Things Change in Supply Chain, The More They Stay the Same

Talking Logistics

However, instead of making predictions like “Walmart Will Buy FedEx to Compete with Amazon” or “The Consolidation of Digital Freight Brokers Begins,” I made some totally predictable predictions. Industry Trends data quality management Excel spreadsheets Indago supply chain visibility

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State of Logistics Industry: Recent Reports Indicate Logistics to Excel in 2019 in Key Ways

GlobalTranz

At Walmart, shoppers could use the large purchase vending machines to pick up their orders in New Braunfels, or consumers could scan a barcode and enjoy a relaxing moment in the plush sofas at the Walmart in Lubbock. Large-scale retailers can leverage stores-as-a-distribution center for both buy online and pick up in store purchases, as well as orders shipped directly to consumer homes. Logistics is expanding, and at the end of 2018, unemployment rates decreased.

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Freight Brokerage Tech: To Build or Buy? That is the Question.

Parade

If you are a business owner or member of the leadership team, you’ve probably already asked yourself this question: Should I build these tech solutions in-house or should I buy them? There's nothing to buy. Just because tech presents excellent opportunities for your brokerage, doesn't mean you have to become a tech company. To assist you, you should purchase the most affordable Transport Management System (TMS) that only builds rate confirmations to move loads.

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Freight Brokerage Tech: To Build or Buy? That is the Question.

Parade

In a recent article, Peter Rentschler, CEO at CarrierDirect, discussed why freight brokerages should focus on better utilizing their existing Transport Management System (TMS) to increase operational efficiency, rather than investing in upgrading their systems or purchasing something new. If you are a business owner or member of the leadership team, you’ve probably already asked yourself this question: Should I build these tech solutions in-house or should I buy them?

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Freight Brokerage Tech: To Build or Buy? That is the Question.

Parade

In a recent article, Peter Rentschler, CEO at CarrierDirect, discussed why freight brokerages should focus on better utilizing their existing Transport Management System (TMS) to increase operational efficiency, rather than investing in upgrading their systems or purchasing something new. If you are a business owner or member of the leadership team, you’ve probably already asked yourself this question: Should I build these tech solutions in-house or should I buy them?

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BFS Continues Improving their Services for the Excellent Support of Customers

Airfreight Logistics

Last year, the company purchased and installed additional cutting-edge tools and equipment to increase cargo capacity and to provide more effective services for customers. Apart from investing in storage equipment, BFS has purchased other tools to help speed up their processes. The post BFS Continues Improving their Services for the Excellent Support of Customers appeared first on Airfreight Logistics.

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A Practical Guide to Setting Up a Supply Chain Analytics Center of Excellence

AIMMS

Getting buy-in agreement and changing your company culture to embrace analytics is often more difficult. A Supply Chain Analytics Center of Excellence (COE) can help you start off with the right team structure, engage the right stakeholders and put you on the right path to implementation.

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Heppner purchases further German distribution businesses

Logistics Business Magazine

When combined with the solid regional presence of ABC-Logistik, ABC-Warehousing and incharge and the know-how of their 270 employees, Heppner’s international expertise will enable excellent service provision in support of transport solutions tailored to its customers’ needs.

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State of Logistics Industry: Recent Reports Indicate Logistics to Excel in 2019 in Key Ways

247 Customs Broker

Logistics to Excel in 2019 in Key Ways. At Walmart, shoppers could use the large purchase vending machines to pick up their orders in New Braunfels, or consumers could scan a barcode and enjoy a relaxing moment in the plush sofas at the Walmart in Lubbock. Large-scale retailers can leverage stores-as-a-distribution center for both buy online and pick up in store purchases, as well as orders shipped directly to consumer homes. February 6, 2019 ·. By Adam Robinson.

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A Practical Guide to Setting Up a Supply Chain Analytics Center of Excellence

AIMMS

Getting buy-in agreement and changing your company culture to embrace analytics is often more difficult. A Center of Excellence (COE) can help you start off with the right team structure, engage the right stakeholders and put you on the right path to implementation. Our recent webinar series, “ The Center of Excellence Guide – Connecting Supply Chain Capabilities and Analytics to Outpace your Peers,” covers the benefits, opportunities and best practices for creating a COE.

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Supply Chain Management:Headline for the 2012 Holiday Buying.

Infosys Supply Chain Management

« Mapping Your Way To Faster Shopping | Main | Indicators from the 2012 Holiday Buying Period Point to Significant Change and Fulfillment Challenges » Headline for the 2012 Holiday Buying Season- Overcoming the Challenges of Fulfillment Complexity. As was the case last year, the 2012 holiday buying season will be very much about the continued leveraging power of consumers in exercising multi-channel buying preferences and technology-enabled online tools.

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Is it time to say goodbye to RFIs?

AIMMS

So should the purchasing process. . RFIs tend to work well for certain industries (like government) or for purchasing equipment and industrial assets, bu t t hey often fall short in helping supply chain teams select a new software vendor. There is valuable time and effort put in by both the supplier and the purchasing party. A typical RFI question is : “can you copy and paste data from Excel into your solution?” Supply chain software is changing.

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Layaway and Buy Now Pay Later Payment Options! - Infosys Blogs

Infosys Supply Chain Management

« Retailer Multi-Channel Operations Capabilities Get an Early Test in the 2011 Holiday Buying Season | Main | Fraud vs Customer Centricity - III » Layaway and Buy Now Pay Later Payment Options! A couple of other payment options, which were in vogue earlier and are now making a comeback due to the recession, are Layaway and Buy Now Pay Later (BNPL). Layaway: • The customer selects the product that she wants to buy. Supply Excellence. About Us.

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Asset management firm buys Amports

Automotive Logistics

Steve Taylor, president and chief operating officer at Amports, said his company looked forward to further expanding its business alongside InstarAGF and building on its commitment to safety, quality, operational excellence and customer satisfaction. The post Asset management firm buys Amports appeared first on Automotive Logistics. InstarAGF Asset Management has bought North American automotive port logistics processor Amports from Lincolnshire Management for an undisclosed sum.

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DSV Panalpina buys Agility’s logistics unit for $4.1B

The Supply Chain Journal

Agility’s Global Integrated Logistics business and DSV are an excellent match, and we are proud that we can announce our agreement to unite,” said Jens Bjørn Andersen, Group CEO of DSV.

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Gartner Top 25: If the supply chain were a stock, would you buy it?

247 Customs Broker

If the supply chain were a stock, would you buy it? To answer the question, I invested $1,000 of pretend money using a September 1, 2016 purchase price in each of the 27 companies from the 2016 Top 25, or $27,000 total. I think you can easily make the argument that in industries that are under pressure today, like retail, consumer packaged goods and food and beverage, an excellent supply chain is essential to delivering on the promise to the customer and minimizing stock slides. .

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Leo Global Logistics March Forward on Their Award-Winning Path

Logistics Manager

Leo Global Logistics , an end–to–end global logistics service provider was recently bestowed with the Excellent Logistics Management Award (ELMA) 2019 as the Best International Forwarder. Features Awards ELMA Excellent Logistics Management Award (ELMA) 2019 Leo Global Logistics

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The Omni-Channel Fulfillment Network with Esther Kestenbaum Prozan

The Logistics of Logistics

Esther is the Chief Revenue Officer at Flowspace , an ecommerce fulfillment platform that helps brands meet their customers’ post-purchase expectations. Flowspace is an ecommerce fulfillment platform that helps brands meet their customers’ post-purchase expectations.

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Unlock Data Potential to Drive Omnichannel Growth

Supply Chain Brain

Omnichannel excellence is essential for CPG companies to meet the ever-evolving expectations and buying habits of today’s digital savvy consumers.

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Qatar Airways to Purchase Five Boeing 777 Freighters

Airfreight Logistics

One of the world’s leading air cargo carriers, Doha-headquartered, Qatar Airways Cargo recently announced a new commitment to purchase five additional Boeing 777 Freighters from the multinational aeroplanes manufacturer. His Excellency Jassim Saif Ahmed Al-Sulaiti, Qatari Minister of Transport and Communications, was in attendance at the show and was there to witness the signing.

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The State of Home Delivery: Plenty of Room for Improvement

Logistics Viewpoints

On one hand, consumers expect to increase their online purchases post-pandemic. Retailers and delivery services companies that can break through today’s cycle of mediocre home delivery performance stand an excellent chance of improving customer loyalty and growing market share.

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Exel Earns Award of Excellence from the GIL!

Blog on Log

The Institute has honoured Exel in recognition of the company’s outstanding contribution to the development of global supply chain excellence. The ‘Award of Excellence’ was presented by Kieran Ring, Chief Executive of the Institute at the North American Industry Dinner held to honor the memory of founding Chairman Robert V.

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Novo Holdings buys stake in Envirotainer

247 Customs Broker

Novo Holdings buys stake in Envirotainer. The company is a leading player and is in an excellent position to further benefit from the increasingly important demand for temperature-controlled biopharma logistics.”. The post Novo Holdings buys stake in Envirotainer appeared first on 24/7 Customs Broker News.

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Mobile Weighing Specialist RAVAS Buys LTS Scale

Logistics Business Magazine

The acquisition of LTS is in line with the RAVAS ambition to become the preferred global partner for innovative and quality mobile weighing solutions, supported by excellent services. The post Mobile Weighing Specialist RAVAS Buys LTS Scale appeared first on Logistics Business® Magazine. Mobile weighing specialist RAVAS, best known for its iForks product, has bought Ohio-based LTS Scale.

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REPOST: Amazon vs Target vs Walmart with Rick Watson

The Logistics of Logistics

Additionally, Target has pioneered several purchasing/fulfillment options including BOPAC (Buy online and pick up at curb) BOPIS (Buy online and pick up in store), and same-day / next-day deliveries via Shipt (an independent subsidiary of Target).

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Why Sustainable Home Delivery Results in Greater Sales and Profitability

Logistics Viewpoints

Second, the pandemic kicked online buying and home delivery into “high gear” as many consumers embraced its convenience and dramatically expanded the scope of their online purchasing. Consumers are making purchasing decisions based upon environmental impact.

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How to successfully implement just-in-case inventory management

EazyStock

The ability to quickly respond to market changes also means businesses are in an excellent position to facilitate growth. Seasonal demand – religious festivals and seasonal weather patterns can affect purchasing habits. Blog Purchasing & Replenishment

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Amazon vs Target vs Walmart with Rick Watson

The Logistics of Logistics

Additionally, Target has pioneered several purchasing/fulfillment options including BOPAC (Buy online and pick up at curb) BOPIS (Buy online and pick up in store), and same-day / next-day deliveries via Shipt (an independent subsidiary of Target).

eCommerce 212
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THE RISE OF SUBSCRIPTION BOXES

Ottawa Logistics

In addition to this, the article states that any subscription service will need excellent consumer support, because a major portion of transactions will involve renewing existing customers in addition to gaining new ones.