Remove Eliminating Excel in Purchasing Related Topics
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Watch: Ensuring Excellence in the Post-Purchase Experience

Supply Chain Brain

Joe Marcaurelle, vice president and assistant general manager with Inmar Post-Purchase Solutions, explains how online merchants can use the post-purchase experience to change the returns process from a cost burden to a competitive advantage.

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The Omni-Channel Fulfillment Network with Esther Kestenbaum Prozan

The Logistics of Logistics

Esther is the Chief Revenue Officer at Flowspace , an ecommerce fulfillment platform that helps brands meet their customers’ post-purchase expectations. Flowspace is an ecommerce fulfillment platform that helps brands meet their customers’ post-purchase expectations. About Esther Kestenbaum Prozan. Esther’s LikedIn.

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How to Ensure Effective Third-Party Deliveries and Excellence in Your E-commerce Logistics Operations


But how do they ensure effective third-party deliveries and excellence in their e-commerce logistics operations, given that they outsource last-mile logistics to third-party providers? Also, 60% of customers stated that the buying experience made them buy directly from a brand. of total e-commerce sales. Schedule a demo with us!

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6 Ways to Create a Stellar Post-Purchase Experience

Ship Monk

Fact: The buying process doesn’t end when a customer checks out. Just like how you poured time and effort into creating, marketing, and selling your products, the same should be done in the post-purchase stage. In fact, one of the biggest post-purchase mishaps is a simple lack of communication. Loop Customers In. deliveries.

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The State of Home Delivery: Plenty of Room for Improvement

Logistics Viewpoints

On one hand, consumers expect to increase their online purchases post-pandemic. Retailers and delivery services companies that can break through today’s cycle of mediocre home delivery performance stand an excellent chance of improving customer loyalty and growing market share. Here are three charts that paint the whole picture.

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Omnichannel Retailing and How to Achieve Last-mile Excellence


For instance, Robert buys a product from a retail outlet. The gap between online and offline channels has reduced Customers using multiple devices before attempting a purchase The increasing number of touchpoints to buy a product Retailers want to own the customer experience and build a direct relationship with customers.

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7 Ways To Avoid Getting Scammed When Buying Online


Sophisticated fraudsters are now offering their products to unsuspecting consumers on slick websites, complete with excellent pre-sale service support. Before you make a purchase from an online vendor, you should validate the company’s contact information. Look for, then test contact information you find on the site.