The Importance of Balancing Technology, People, and Service in Shipping
MTS Logistics
MARCH 28, 2022
Technology is only as good as the people and processes that it operates with. The Covid pandemic and post-pandemic eras have accelerated the use of technology and automation even faster in the shipping industry. From pricing to documentation, from giant ocean carriers to small size brokers, everyone is pushing for customers to use digital portals, communicate less with their people, and automate as much as they can.
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