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Customer Relationship Management for Ecommerce Brands

Ship Monk

Legacy Customer Relationship Management (CRM) software systems, such as Salesforce, were originally developed to help sales teams funnel and track potential customers through long sales pipelines, from generating leads to closing the sale, then supporting and maintaining the customer relationship. What is CRM Software?

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How to Protect Your Customers & Brand from Ecommerce Fraud

Ship Monk

Ecommerce fraud is big business for cyber criminals, and a big problem for ecommerce businesses. In 2023 alone, ecommerce fraud (a.k.a. The good news is that fraud management tactics and tools are making it easier to prevent, catch, and combat ecommerce fraud. Here are some of the most common types of ecommerce fraud.

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5 Benefits of Multichannel eCommerce

Ship Monk

While an overzealous Easter bunny may feverishly object, consider this proverb a golden nugget of eCommerce wisdom. In an era where convenience and visibility rule the digital court, setting up shop across multiple sales platforms is one move that you can’t afford to miss out on. Risk Reduction. Brand Exposure. Emphatic praise?

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What You Should Know Before Starting an eCommerce Business

Ship Monk

Starting an eCommerce business is certainly no small feat, and it takes a special kind of tenacity and follow-through to find long-lasting success in such a competitive — but exciting! In other words, don’t mistake volume for difficulty — do a little digging and you’ll often find needs to meet and problems to solve. way to get there.

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How to Implement a Returns Management Solution For Your Ecommerce Business

GoShip Blog

A returns management solution helps you handle the returned items effectively to satisfy your ecommerce customers without hurting your profit margin. . Why managing returns is important for ecommerce. A returned item must first pass through a quality control process to determine if it’s still fit for sale.

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Customer centricity remains key to manufacturing

SYSPRO Smarter ERP

Everything, from the first interaction with the organisation, to the purchase and after-sales support, must be designed with the customer in mind and implemented in such a way that customer only remembers a seamlessly smooth experience. Customer centricity remains key to manufacturing for blog.

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Secrets to Successfully Outsourcing Order Fulfillment

Ship Monk

At ShipMonk, we care about our ecommerce clients and always want them to be aware of the ins and outs of their order fulfillment. If you’re local, we strongly suggest visiting your fulfillment center so you can meet the team and get acquainted with what they have to offer, as well as see their systems in action. You won’t regret it!