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How to Reduce Ecommerce Returns

Ship Monk

Ecommerce bands, even those with amazing reverse logistics operations in place, feel the negative impact of returns. If your ecommerce brand is dealing with a return then typically one of three things has happened: 1.) Because, as much as ecommerce brands don’t like returns, buyers sure don’t like them either. How, you may ask?

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Customer Relationship Management for Ecommerce Brands

Ship Monk

With most ecommerce businesses, however, the sales pipeline isn’t nearly as long or as hands-on. Today’s CRM platforms have adapted and expanded their tools to meet the needs of ecommerce businesses. Let’s take a look at CRM systems, the tools they provide, and the benefits they offer to ecommerce businesses.

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Email Tips for Ecommerce Businesses

Ship Monk

One of the greatest benefits of owning a direct-to-consumer (DTC) ecommerce business is that you get to form a direct connection with your customers. Direct mail, while not as eco-friendly and far more expensive, can be used to deliver a coupon to infrequent shoppers, or communicate big events, such as an annual sale or new product drop.

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Ecommerce Inventory Management: Challenges & Solutions

Logistics Bureau

Effective inventory management has become increasingly crucial for businesses in this fast-paced and rapidly evolving era of ecommerce. Moreover, the ecommerce explosion has brought new and unique challenges that complicate inventory management for enterprises selling online. BOOK NOW Need help with demand forecasting accuracy?

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How O2O Is Shaping the Future of eCommerce

Ship Monk

Although it might be easy to pin these closures solely on the eCommerce piñata, there are other factors that contribute to a store’s decision to shut down, namely: Events outside of our control , such as the economic effects of a global pandemic The shift from a service to an experience-based economy A shrinking middle class Poor management.

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Demand Forecasting 101: Everything eCommerce Businesses Need to Know

Ship Monk

For an eCommerce business owner, the answer is obvious: How the heck do I get a handle on my inventory management ?! Keep reading to learn what demand forecasting is, why you need it, and how to implement it into your eCommerce strategy! The COVID-19 pandemic was a prominent example. #5 What is Demand Forecasting?

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Scheduled Delivery Pending, Awaiting Delivery Scan, and Other Tracking Statuses Explained

Ship Monk

When you think about eCommerce order fulfillment , from checkout to delivery, there are about a million things that have to happen perfectly to ensure an order is fulfilled accurately and received on time. Take ShipMonk, for example. As an eCommerce fulfillment company , our goal is 100% accuracy. No mistakes, ever.