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How to Earn an A+ in Customer Service

3PL Insights

And, if over time, the customers’ needs change course, a good customer service associate adapts and brings in the right people to accomplish the task. Evans distributes a series of customer surveys to track progress. Surveys capture feedback at critical points in a customer relationship: Within 90 days of onboarding a new customer.

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7 Tips: A Guide to Mastering Procurement

Material Handling and Logistics

In a recent Forrester study, they found the problem to be poor quality data. Digitization is your friend, but quality data is your foundation. Be proactive about your suppliers! It’s easy to get caught up in new innovations like AI, but the success stories are lacking due to one major problem: foundation! How do you do that?

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Internet Coping with COVID-19 Havoc, but Online Orders Taking Strain

Logistics Bureau

Just to give some idea of what they are facing, these are some of the demands major broadband providers such as China Telecom, Comcast, Time Warner Cable, and Verizon have to contend with due to complete or partial lockdowns of citizens ordered by various governments: Children studying online as part of home schooling.

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Shippers Growing Success With 3PLs 

Blue Grace Logistics

The 24th Annual Third-Party Logistics Study for 2020 has been released and it shows a growing success between shippers and their 3PL partners. A higher number of 3PLs, 99%, agree that relationships have generally been successful,” the study says. They are collaborating to accomplish their supply chain goals and improve efficiencies.

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Unlocking The Benefits of Digital Supply Networks

Blue Grace Logistics

The study, “Embracing a digital future: How manufacturers can unlock the transformative benefits of digital supply networks,” shows that there is a wide difference between the practice and the opinion when it comes to digital supply networks. . The Survey By the Numbers . The Industry’s Caution . Choose Wisely but Make a Choice

Digital 48
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Omni-Channel Logistics Leaders: The Importance of Real-Time Inventory Visibility

Talking Logistics

In fact, two-thirds of the companies surveyed characterized their omni-channel fulfillment performance (relative to peers in their industry) as average or below, with 30 percent characterizing it as below average. For additional insights from the research study and recommendations, please download the report.

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Unlocking the Value of Gender Equality in Supply Chains

Logistics Business Magazine

A recent study by the Women’s Forum for the Economy and Society in partnership with Kearney revealed that 35% of firms across a range of industries surveyed in Europe and North America have a supplier diversity programme, and a further 18% intend to develop one within the next three years. In the modern world, visibility means data.