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How To Increase Customer Loyalty Through Returns

GoShip Blog

But there seems to be a secret key to keep getting loyal customers – even if their purchase didn’t satisfy them. 66% of customers will review your returns policy before completing a purchase. How to increase customer loyalty through returns? A good way to do so offers a discount for the next purchase or a loyalty program.

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Fraudulent Returns: How to Protect Your Small Business

GoShip Blog

This article discusses how small businesses can protect themselves against fraudulent returns without pushing away honest customers. The rise in e-commerce following the pandemic led to a dramatic increase in return purchases. A survey by the National Retail Federation (NRF) found that about 16.6% Types of Return Fraud.

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Email Tips for Ecommerce Businesses

Ship Monk

These people are genuinely interested in your product — so much so, that they have purchased your products. Your products are different, your sales cycle might be longer or shorter, your customers are different — so it’s useless to compare your conversion rate, for example, to an industry average. How Often This is tricky.

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How manufacturers and distributors can address supply chain management challenges

SYSPRO Smarter ERP

How Supply Chain Management is changing. Several surveys have reported how SCM in recent years has moved from being a cost center to one responsible for offering superior customer experience and delivering competitive advantage. How to implement a Supply Chain Management solution.

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How To Reposition Inventory to Better Respond To Natural Disasters

Camelot 3PL Software

A glaring example of how disruptive natural disasters can be for communities, businesses, supply chains, and inventory occurred on March 11, 2011, when an earthquake happened off Japan’s Pacific coast. The post How To Reposition Inventory to Better Respond To Natural Disasters appeared first on Camelot 3PL Software.

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How to Start a Small Business: 15 Tips and Important Steps

WorkWave

Primary Research can be conducted via: Interviews; Surveys; Questionnaires; Focus/user groups; Test markets. Utilizing surveys, focus groups, and reading reviews, are all great ways to gain consumer feedback. Creating something like a 1-, 5-, and 10-year plan can help discern a company’s direction as well as how it plans to get there.

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How To Grow Your Online Grocery Delivery Business

WorkWave

For example, suppose your business offers certain specialized grocery products or local farm-to-table services. Partnering with small grocery stores and specialty foods can offer a great option to customers who look forward to purchasing a specific food or condiment that’s not an option on other online grocery stores.