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The Top Challenges Facing the Freight Forwarding Industry

RPA Labs

There have been significantly more mergers and acquisitions in recent years in freight forwarding, including “TFI International’s $800-million acquisition of UPS Freight; Uber Freight’s $2.25-billion Increasing Competition in Freight Forwarding. billion purchase of Transplace; DP World’s $1.2-billion

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Document Automation Best Practices for Freight Forwarders

RPA Labs

Managing modern shipping processes, especially shipping documentation , can be a challenge for freight forwarders in the best of times. By following recommended best practices, freight forwarders can enjoy much simpler and more efficient document workflows. How Document Automation Works for Freight Forwarders.

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Freight Forwarding Customer Service Best Practices: 5 Ways to Improve Customer Experience

RPA Labs

To maintain a competitive edge in the shipping and logistics industry, businesses must follow a few best practices to improve freight forwarding customer service. Streamline Payment Management by Auto-Auditing Freight Invoices. Freight invoicing involves maintaining the checks and balances of the shipper.

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Freight Forwarding Customer Service Best Practices: 5 Ways to Improve Customer Experience

RPA Labs

To maintain a competitive edge in the shipping and logistics industry, businesses must follow a few best practices to improve freight forwarding customer service. Streamline Payment Management by Auto-Auditing Freight Invoices. Freight invoicing involves maintaining the checks and balances of the shipper.

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Customer Experience in Logistics: 5 More Tips for Freight Forwarders

RPA Labs

Here are five more service-driven best practices that can help improve the customer experience within the logistics industry. Throughout the carrier and shipper process, freight forwarders must remain consistent in quoting, booking, and the execution of shipments by managing the flow of goods and services to customers.

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Customer Experience in Logistics: 5 More Tips for Freight Forwarders

RPA Labs

Here are five more service-driven best practices that can help improve the customer experience within the logistics industry. Throughout the carrier and shipper process, freight forwarders must remain consistent in quoting, booking, and the execution of shipments by managing the flow of goods and services to customers.

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How Freight Forwarders Can Process Shipments 85% Faster

RPA Labs

According to customer data shared by RPA Labs , Freight Forwarders spend 113 minutes on average processing shipments, and that’s not even including time spent drafting emails to clients, waiting for responses, or digging up documents that have been misfiled or lost. Forwarders are facing increased pressure to: Become digital.