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Document Automation Best Practices for Freight Forwarders

RPA Labs

Managing modern shipping processes, especially shipping documentation , can be a challenge for freight forwarders in the best of times. By following recommended best practices, freight forwarders can enjoy much simpler and more efficient document workflows. How Document Automation Works for Freight Forwarders.

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Freight Forwarding Customer Service Best Practices: 5 Ways to Improve Customer Experience

RPA Labs

To maintain a competitive edge in the shipping and logistics industry, businesses must follow a few best practices to improve freight forwarding customer service. Streamline Payment Management by Auto-Auditing Freight Invoices. Freight invoicing involves maintaining the checks and balances of the shipper.

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Freight Forwarding Customer Service Best Practices: 5 Ways to Improve Customer Experience

RPA Labs

To maintain a competitive edge in the shipping and logistics industry, businesses must follow a few best practices to improve freight forwarding customer service. Streamline Payment Management by Auto-Auditing Freight Invoices. Freight invoicing involves maintaining the checks and balances of the shipper.

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Customer Experience in Logistics: 5 More Tips for Freight Forwarders

RPA Labs

Moreover, automated responses delivered through chatbot functionality can be used to streamline communications addressing a wide range of needs, including interacting around sailing schedules or reviewing track and trace data. Chatbots create a personal conversation through data entered by a customer and interact through advanced APIs.

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Customer Experience in Logistics: 5 More Tips for Freight Forwarders

RPA Labs

Moreover, automated responses delivered through chatbot functionality can be used to streamline communications addressing a wide range of needs, including interacting around sailing schedules or reviewing track and trace data. Chatbots create a personal conversation through data entered by a customer and interact through advanced APIs.

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How Freight Forwarders Can Process Shipments 85% Faster

RPA Labs

According to customer data shared by RPA Labs , Freight Forwarders spend 113 minutes on average processing shipments, and that’s not even including time spent drafting emails to clients, waiting for responses, or digging up documents that have been misfiled or lost. Data Confirmation. Automated Data Entry.

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RPA in the Shipping Industry: What’s Possible to Automate?

RPA Labs

While robotic process automation (RPA) integration provides an invaluable service within the many facets of the logistics industry, RPA in the shipping industry can also yield benefits from the numerous boosts in efficiency as well. Integrate Your Systems Today to Tap Into the Power of RPA In the Shipping Industry.