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Document Automation Best Practices for Freight Forwarders

RPA Labs

Managing modern shipping processes, especially shipping documentation , can be a challenge for freight forwarders in the best of times. By following recommended best practices, freight forwarders can enjoy much simpler and more efficient document workflows. How Document Automation Works for Freight Forwarders.

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The State of Freight Forwarder Response Time

RPA Labs

That’s the average response rate for a freight forwarder to respond to a quote request as uncovered in this unique approach by automation workflow company, RPA Labs. While we’ve heard this sentiment time and time again, have freight forwarders really changed the way they respond to customers? Small & Mid-Size FFs.

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Customer Experience in Logistics: 5 More Tips for Freight Forwarders

RPA Labs

Moreover, automated responses delivered through chatbot functionality can be used to streamline communications addressing a wide range of needs, including interacting around sailing schedules or reviewing track and trace data. Chatbots create a personal conversation through data entered by a customer and interact through advanced APIs.

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Customer Experience in Logistics: 5 More Tips for Freight Forwarders

RPA Labs

Moreover, automated responses delivered through chatbot functionality can be used to streamline communications addressing a wide range of needs, including interacting around sailing schedules or reviewing track and trace data. Chatbots create a personal conversation through data entered by a customer and interact through advanced APIs.

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Freight Forwarding Customer Service Best Practices: 5 Ways to Improve Customer Experience

RPA Labs

To maintain a competitive edge in the shipping and logistics industry, businesses must follow a few best practices to improve freight forwarding customer service. As such, they can better their freight forwarding customer service goals as well. Together, it builds a better freight forwarding customer service experience.

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Freight Forwarding Customer Service Best Practices: 5 Ways to Improve Customer Experience

RPA Labs

To maintain a competitive edge in the shipping and logistics industry, businesses must follow a few best practices to improve freight forwarding customer service. As such, they can better their freight forwarding customer service goals as well. Together, it builds a better freight forwarding customer service experience.

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How Freight Forwarders Can Process Shipments 85% Faster

RPA Labs

According to customer data shared by RPA Labs , Freight Forwarders spend 113 minutes on average processing shipments, and that’s not even including time spent drafting emails to clients, waiting for responses, or digging up documents that have been misfiled or lost. Data Confirmation. Automated Data Entry.