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The Top Challenges Facing the Freight Forwarding Industry

RPA Labs

There have been significantly more mergers and acquisitions in recent years in freight forwarding, including “TFI International’s $800-million acquisition of UPS Freight; Uber Freight’s $2.25-billion Increasing Competition in Freight Forwarding. billion purchase of Transplace; DP World’s $1.2-billion

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Document Automation Best Practices for Freight Forwarders

RPA Labs

Managing modern shipping processes, especially shipping documentation , can be a challenge for freight forwarders in the best of times. By following recommended best practices, freight forwarders can enjoy much simpler and more efficient document workflows. How Document Automation Works for Freight Forwarders.

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The State of Freight Forwarder Response Time

RPA Labs

That’s the average response rate for a freight forwarder to respond to a quote request as uncovered in this unique approach by automation workflow company, RPA Labs. While we’ve heard this sentiment time and time again, have freight forwarders really changed the way they respond to customers? Small & Mid-Size FFs.

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Freight Forwarding Customer Service Best Practices: 5 Ways to Improve Customer Experience

RPA Labs

To maintain a competitive edge in the shipping and logistics industry, businesses must follow a few best practices to improve freight forwarding customer service. As such, they can better their freight forwarding customer service goals as well. Together, it builds a better freight forwarding customer service experience.

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Freight Forwarding Customer Service Best Practices: 5 Ways to Improve Customer Experience

RPA Labs

To maintain a competitive edge in the shipping and logistics industry, businesses must follow a few best practices to improve freight forwarding customer service. As such, they can better their freight forwarding customer service goals as well. Together, it builds a better freight forwarding customer service experience.

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Customer Experience in Logistics: 5 More Tips for Freight Forwarders

RPA Labs

Throughout the carrier and shipper process, freight forwarders must remain consistent in quoting, booking, and the execution of shipments by managing the flow of goods and services to customers. Such issues further increase the risk of poor freight forwarding customer service due to a lack of visibility, notes Forbes.

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Customer Experience in Logistics: 5 More Tips for Freight Forwarders

RPA Labs

Throughout the carrier and shipper process, freight forwarders must remain consistent in quoting, booking, and the execution of shipments by managing the flow of goods and services to customers. Such issues further increase the risk of poor freight forwarding customer service due to a lack of visibility, notes Forbes.