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The State of Freight Forwarder Response Time

RPA Labs

That’s the average response rate for a freight forwarder to respond to a quote request as uncovered in this unique approach by automation workflow company, RPA Labs. While we’ve heard this sentiment time and time again, have freight forwarders really changed the way they respond to customers? Small & Mid-Size FFs.

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Freight Forwarding Customer Service Best Practices: 5 Ways to Improve Customer Experience

RPA Labs

To maintain a competitive edge in the shipping and logistics industry, businesses must follow a few best practices to improve freight forwarding customer service. As such, they can better their freight forwarding customer service goals as well. Together, it builds a better freight forwarding customer service experience.

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Freight Forwarding Customer Service Best Practices: 5 Ways to Improve Customer Experience

RPA Labs

To maintain a competitive edge in the shipping and logistics industry, businesses must follow a few best practices to improve freight forwarding customer service. As such, they can better their freight forwarding customer service goals as well. Together, it builds a better freight forwarding customer service experience.

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What Shippers and Retailers Need to Know for Peak Season Planning 2022

The Logistics of Logistics

As noted by DC Velocity , “ most freight forwarders, traders, and shippers expect more disruption in the 2022 third-quarter peak season than they felt last year. The survey also found that although many companies have arranged international shipments early this year, most continue to rely on the spot freight market to move goods.”.

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Freight Document Processing: Dos and Don’ts

RPA Labs

When asked about this for the 2021 MHI Annual Industry Report , 53% of the supply chain professionals surveyed said they are investing in robotics and automation technologies, while 54% are investing in cloud computing and storage. Do Gather Data From Your Tech Stack to Create Documents. just to relieve some of the workload.

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Meet NEO Your Real-Time Supply Chain Intelligent Assistant

247 Customs Broker

Each is in motion, defying static representation and quickly making data in enterprise systems stale and useless. These networks generate oceans of constantly shifting data. The result is a sub-optimal supply network, with inventory piling up at some sites, while dissatisfied customers survey empty shelves at others.