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The Omni-Channel Fulfillment Network with Esther Kestenbaum Prozan

The Logistics of Logistics

Esther is the Chief Revenue Officer at Flowspace , an ecommerce fulfillment platform that helps brands meet their customers’ post-purchase expectations. Flowspace is an ecommerce fulfillment platform that helps brands meet their customers’ post-purchase expectations. About Esther Kestenbaum Prozan.

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Customer Relationship Management for Ecommerce Brands

Ship Monk

Legacy Customer Relationship Management (CRM) software systems, such as Salesforce, were originally developed to help sales teams funnel and track potential customers through long sales pipelines, from generating leads to closing the sale, then supporting and maintaining the customer relationship.

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First Attempt Delivery Rate: The Metric for CEP & Retail Success

Locus

Retailers and CEP (Courier, Express and Parcel) businesses are trying hard to find a balance between customer expectations and profitability. To satisfy the increasing customer demand and enhance their competitiveness, they are under constant pressure to improve their First Attempt Delivery Rate (FADR).

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Spoilt for Choice: Now Pick from Multiple Shipping Options at Checkout

Locus

For a successful retail business today, making deliveries on time is the most basic of customer expectations. As online deliveries become the norm, delivery experiences take a more holistic form and must deliver more than just the package that was ordered. Choose from many delivery options.

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How E-commerce Warehouse Operations can be Optimized with Dispatch Management Software

Locus

Businesses need to ensure that their warehouses are well-organized, efficient, and well-stocked to meet customer demands. However, managing a warehouse can be a difficult task, especially for rapidly growing companies. Why Augment Your E-commerce Warehouse Management Software with a Dispatch Management Solution?

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7 Ways Retailers Can Reduce Delivery Costs

Locus

On the other, there’s this massive wave of returns they need to manage. But here’s the kicker for retailers: amidst all this chaos, they’ve got to keep their delivery costs lean without compromising on giving customers a smooth and enjoyable experience. Pretty daunting, right?

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Enabling Peak Season Fulfillment During Ramadan in the Middle East

Locus

There was a time when we considered customers’ beliefs to be unshakeable and deep-rooted, immune to change. Yet, the landscape has evolved, and a delightful experience can ultimately make or break a customer’s belief in that brand. No customer wants the delivery promises to be broken during these times.