Understanding the Profitability of Omnichannel Retail is a Problem
Logistics Viewpoints
NOVEMBER 20, 2023
The need for new omnichannel capabilities – particularly curb pick-up and ship-from-store – soared. Retailers’ understanding of these costs lags what has been achieved in other industries, or even that retailer’s understanding of their costs in their own upstream supply chain. There tend to be higher margins in this industry.
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