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Customer Relationship Management for Ecommerce Brands

Ship Monk

With most ecommerce businesses, however, the sales pipeline isn’t nearly as long or as hands-on. Today’s CRM platforms have adapted and expanded their tools to meet the needs of ecommerce businesses. Let’s take a look at CRM systems, the tools they provide, and the benefits they offer to ecommerce businesses.

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How to Protect Your Customers & Brand from Ecommerce Fraud

Ship Monk

Ecommerce fraud is big business for cyber criminals, and a big problem for ecommerce businesses. In 2023 alone, ecommerce fraud (a.k.a. The good news is that fraud management tactics and tools are making it easier to prevent, catch, and combat ecommerce fraud. Friendly fraud accounts for 18% of all ecommerce fraud.

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How to Calculate Ecommerce Shipping Costs

Ship Monk

We get a lot of questions from ecommerce businesses about shipping costs — questions about how they’re calculated, how our rates compare to what they’re paying now, what kind of discounts they can expect, and how they can reduce their shipping costs. Let’s look at those variables a little closer.

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How Ecommerce Brands Leverage Brick & Mortar

Ship Monk

As much as we’d like to think that ecommerce is taking over the world, it still only accounts for around 21% of retail sales according to a 2023 Digital Commerce 360 analysis of U.S. In fact, there can be significant advantages for brands that engage in both ecommerce and brick-and-mortar sales. Department of Commerce figures.

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Recovering from Peak Season Order Issues

Ship Monk

The holiday season is never short on smiles, especially if you’re an ecommerce business that delivers on all fronts. Unfortunately, every once in a while a frown appears when an order goes wrong. If handled incorrectly, these peak season order issues can negatively impact your brand and drive away return customers.

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Maximize Ecommerce Supplier Relationships

Ship Monk

Was it the last time you placed an order? Whether your business is a small ecommerce startup or a big box retailer, the benefits of supplier relationship management are the same. Regular meetings or reports? For example, we love working with our ecommerce clients and, based on their feedback, they love working with us.

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Everything to Know about Ecommerce Data Security

Ship Monk

Every ecommerce business that becomes a ShipMonk 3PL client is a priority. Of course we’re talking about your ecommerce store’s data security. Why is Ecommerce Cybersecurity Important? Protecting Ecommerce Store Customers Your ecommerce customers are at risk if information from your business is misused or not properly protected.