article thumbnail

Customer Relationship Management for Ecommerce Brands

Ship Monk

With most ecommerce businesses, however, the sales pipeline isn’t nearly as long or as hands-on. Today’s CRM platforms have adapted and expanded their tools to meet the needs of ecommerce businesses. Let’s take a look at CRM systems, the tools they provide, and the benefits they offer to ecommerce businesses.

article thumbnail

How to Protect Your Customers & Brand from Ecommerce Fraud

Ship Monk

Ecommerce fraud is big business for cyber criminals, and a big problem for ecommerce businesses. In 2023 alone, ecommerce fraud (a.k.a. The good news is that fraud management tactics and tools are making it easier to prevent, catch, and combat ecommerce fraud. Friendly fraud accounts for 18% of all ecommerce fraud.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How eCommerce WMS Software Can Make the Holidays Bright

Amware Logistics and Fulfillment

South of the North Pole, our eCommerce driven economy also relies on an army of unsung fulfillment professionals who are working extra-hard to get your orders out the door. This year, more than ever, they need sophisticated tools to help them work as fast and as efficiently as possible.

eCommerce 296
article thumbnail

What is eCommerce Order Fulfillment?

Ship Monk

To an eCommerce entrepreneur, having their brand grow and scale is fulfillment. Funnily for the last person on that list the key to achieving a sense of fulfillment is how well they’re able to execute order fulfillment. Order fulfillment has four main steps. What is Order Fulfillment?

article thumbnail

How Ecommerce Brands Leverage Brick & Mortar

Ship Monk

As much as we’d like to think that ecommerce is taking over the world, it still only accounts for around 21% of retail sales according to a 2023 Digital Commerce 360 analysis of U.S. In fact, there can be significant advantages for brands that engage in both ecommerce and brick-and-mortar sales. Department of Commerce figures.

article thumbnail

Maximize Ecommerce Supplier Relationships

Ship Monk

Was it the last time you placed an order? Whether your business is a small ecommerce startup or a big box retailer, the benefits of supplier relationship management are the same. For example, we love working with our ecommerce clients and, based on their feedback, they love working with us. The last time you signed a contract?

article thumbnail

Recovering from Peak Season Order Issues

Ship Monk

The holiday season is never short on smiles, especially if you’re an ecommerce business that delivers on all fronts. Unfortunately, every once in a while a frown appears when an order goes wrong. If handled incorrectly, these peak season order issues can negatively impact your brand and drive away return customers.