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Customer Relationship Management for Ecommerce Brands

Ship Monk

With most ecommerce businesses, however, the sales pipeline isn’t nearly as long or as hands-on. Today’s CRM platforms have adapted and expanded their tools to meet the needs of ecommerce businesses. Let’s take a look at CRM systems, the tools they provide, and the benefits they offer to ecommerce businesses.

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How to Protect Your Customers & Brand from Ecommerce Fraud

Ship Monk

Ecommerce fraud is big business for cyber criminals, and a big problem for ecommerce businesses. In 2023 alone, ecommerce fraud (a.k.a. The good news is that fraud management tactics and tools are making it easier to prevent, catch, and combat ecommerce fraud. Friendly fraud accounts for 18% of all ecommerce fraud.

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How eCommerce WMS Software Can Make the Holidays Bright

Amware Logistics and Fulfillment

South of the North Pole, our eCommerce driven economy also relies on an army of unsung fulfillment professionals who are working extra-hard to get your orders out the door. This year, more than ever, they need sophisticated tools to help them work as fast and as efficiently as possible.

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How Ecommerce Brands Leverage Brick & Mortar

Ship Monk

As much as we’d like to think that ecommerce is taking over the world, it still only accounts for around 21% of retail sales according to a 2023 Digital Commerce 360 analysis of U.S. In fact, there can be significant advantages for brands that engage in both ecommerce and brick-and-mortar sales. Department of Commerce figures.

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Top Ecommerce Trends for 2024

Ship Monk

We can’t predict when joggers will go out of style (never, we hope) but we are pretty good at predicting ecommerce trends. Since ShipMonk is a third-party logistics provider (3PL for short), we’re well situated to observe the ecommerce supply chain from end to end.

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Email Tips for Ecommerce Businesses

Ship Monk

One of the greatest benefits of owning a direct-to-consumer (DTC) ecommerce business is that you get to form a direct connection with your customers. Email vs. Other Forms of Communication For many years, email has been the gold standard of communication tools for DTC businesses. The downside?

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Top Tools for eCommerce Businesses

Ship Monk

Every fairy godmother needs her magic wand, every knight needs his shining armor, and every eCommerce business owner needs their tools. Tech tools, that is. Tools for Marketing (and Sales). It’s worthwhile noting that, in the world of eCommerce, the line between marketing and sales is often blurred.