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How to Earn an A+ in Customer Service

3PL Insights

And, if over time, the customers’ needs change course, a good customer service associate adapts and brings in the right people to accomplish the task. Evans distributes a series of customer surveys to track progress. Surveys capture feedback at critical points in a customer relationship: Within 90 days of onboarding a new customer.

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3 Questions from Your Future Supply Chain Talent

Logistics Viewpoints

In a white paper on “ How reinventing the supply chain can transform the planner role ,” consulting firm EY cites their research that lack of the right supply chain talent is the second highest challenge to meeting supply chain goals. As semesters unfolded, students saw course syllabi come to life in news headlines.

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7 Tips: A Guide to Mastering Procurement

Material Handling and Logistics

In a recent Forrester study, they found the problem to be poor quality data. Procurement helps companies adapt, meet new regulatory requirements and shift supply to optimize an evolving tariff landscape. Be sure any technology you implement is likely to allow you to meet unforeseen needs. Be proactive about your suppliers!

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Shippers Growing Success With 3PLs 

Blue Grace Logistics

The 24th Annual Third-Party Logistics Study for 2020 has been released and it shows a growing success between shippers and their 3PL partners. A higher number of 3PLs, 99%, agree that relationships have generally been successful,” the study says. They are collaborating to accomplish their supply chain goals and improve efficiencies.

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Five ways to upskill your HGV drivers

Logistics Business Magazine

Recent surveys have shown that companies that score highly on their employee development opportunities see 93% less attrition and this also tends to be a contributing factor within the businesses that rank highly in studies such as the Sunday Times Best Places to Work. 2: Upgrade Licences.

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Unlocking the Value of Gender Equality in Supply Chains

Logistics Business Magazine

A recent study by the Women’s Forum for the Economy and Society in partnership with Kearney revealed that 35% of firms across a range of industries surveyed in Europe and North America have a supplier diversity programme, and a further 18% intend to develop one within the next three years. Progress, yes, but not nearly enough.

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Unlocking the Value of Gender Equality in Supply Chains

Logistics Business Magazine

A recent study by the Women’s Forum for the Economy and Society in partnership with Kearney revealed that 35% of firms across a range of industries surveyed in Europe and North America have a supplier diversity programme, and a further 18% intend to develop one within the next three years. Progress, yes, but not nearly enough.