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How to Protect Your Customers & Brand from Ecommerce Fraud

Ship Monk

Ecommerce fraud is big business for cyber criminals, and a big problem for ecommerce businesses. In 2023 alone, ecommerce fraud (a.k.a. The good news is that fraud management tactics and tools are making it easier to prevent, catch, and combat ecommerce fraud. Here are some of the most common types of ecommerce fraud.

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How to Reduce Ecommerce Returns

Ship Monk

Ecommerce bands, even those with amazing reverse logistics operations in place, feel the negative impact of returns. If your ecommerce brand is dealing with a return then typically one of three things has happened: 1.) Because, as much as ecommerce brands don’t like returns, buyers sure don’t like them either. How, you may ask?

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Customer Relationship Management for Ecommerce Brands

Ship Monk

Legacy Customer Relationship Management (CRM) software systems, such as Salesforce, were originally developed to help sales teams funnel and track potential customers through long sales pipelines, from generating leads to closing the sale, then supporting and maintaining the customer relationship. What is CRM Software?

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Email Tips for Ecommerce Businesses

Ship Monk

One of the greatest benefits of owning a direct-to-consumer (DTC) ecommerce business is that you get to form a direct connection with your customers. Because it’s so immediate, SMS should be used sparingly, for time-sensitive information, such as prompts to revisit an abandoned cart, or notifications of a sale starting or ending.

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5 Budget-Friendly Tips for Ecommerce Brands

Ship Monk

Whether you’re a small ecommerce brand with the right stuff to make it, or a big ecommerce brand that’s long been established, budget never stops being important. How much are you spending on manufacturing, shipping, marketing, customer support, logistics services, and order fulfillment services?

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Ecommerce Inventory Management: Challenges & Solutions

Logistics Bureau

Effective inventory management has become increasingly crucial for businesses in this fast-paced and rapidly evolving era of ecommerce. Moreover, the ecommerce explosion has brought new and unique challenges that complicate inventory management for enterprises selling online. BOOK NOW Need help with demand forecasting accuracy?

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Ecommerce Returns – How to Stay Ahead of Reverse Logistics

Ship Monk

Anyone who owns an ecommerce brand has unwittingly been through a crash course in ecommerce logistics. They start out by handling fulfillment manually, but quickly learn that speed, efficiency, accuracy, partnerships, and scalability are essential to the success of their ecommerce business. Who Manages Ecommerce Returns?