article thumbnail

Resolving Ecommerce Shipping Claims

Ship Monk

Each time a customer makes a purchase from your ecommerce brand they are giving you two things. And if the purchase doesn’t end up working out for some reason; they’re trusting that your ecommerce brand will take care of it and them. The first is obvious—their business. The second, which is less obvious, is their trust.

article thumbnail

Sustainability Strategies & Tactics for Ecommerce Brand

Ship Monk

Trouble is, managing an ecommerce brand involves certain unavoidable carbon-causing activities like packaging, shipping and returns. The UN World Commission on Environment and Development defines sustainability as “development that meets the needs of the present without compromising the ability of future generations to meet their own needs.”

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

AR, VR, and eCommerce

Ship Monk

we can talk about a couple of futuristic innovations that are rocking the socks off eCommerce: AR, or augmented reality, and VR, or virtual reality. AR, for example, is great for workforce training situations where employees still need a firm grasp on the real world, and VR can be used for simulations, virtual tours, and, yes, video games.

article thumbnail

Customer Service Continues to be King at ShipMonk

Ship Monk

We continuously drive the industry forward with innovation, but our capacity to create tools and technology that make the complex world of ecommerce efficient, cost-effective, and much easier for brands, well, that’s where the heart of our business is.

article thumbnail

Ecommerce Returns – How to Stay Ahead of Reverse Logistics

Ship Monk

Anyone who owns an ecommerce brand has unwittingly been through a crash course in ecommerce logistics. They start out by handling fulfillment manually, but quickly learn that speed, efficiency, accuracy, partnerships, and scalability are essential to the success of their ecommerce business. Who Manages Ecommerce Returns?

article thumbnail

Ecommerce Terms: A-Z Glossary PART 1

Ship Monk

The ecommerce industry specifically continues to grow in terms of demand, competition, and customer expectations, calling for increasingly efficient fulfillment solutions and infrastructure to better deliver on your brand promises. ShipMonk presents you with a thorough A-Z glossary of ecommerce terms merchants in the know should know.

article thumbnail

Post-COVID Ecommerce is Booming, But Logistics Issues Abound

Logistics Bureau

Is your ecommerce business one of those that’s been growing steadily in recent years, and seen an absolute boom since the COVID-19 pandemic emerged? So what do you need to do to prevent high demand from being a double-edged sword and potentially stymieing your ability to compete in the lucrative, but fierce ecommerce marketplace?