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Customer Relationship Management for Ecommerce Brands

Ship Monk

Customers are mostly anonymous, and purchases are made or abandoned, seemingly on a whim. Today’s CRM platforms have adapted and expanded their tools to meet the needs of ecommerce businesses. Let’s take a look at CRM systems, the tools they provide, and the benefits they offer to ecommerce businesses.

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How data kickstarts the supply chain flywheel

FreightWaves SONAR

Let me share an example. We thought that pre-selecting the shipping method up stream at the moment of purchase would create efficiencies downstream: If we had a “known constant” then programmatic decision making downstream would be easier and faster. The importance of data.

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Capitalizing on ERP trends in 2024

SYSPRO Smarter ERP

Why manufacturers should consider AI Generative AI (GenAI) and Machine Learning tools are being added to ERP solutions at a rapid pace, bringing new levels of automation and efficiency to business processes across the manufacturing enterprise. These range from data migration to integration, security and training.

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Maximize Ecommerce Supplier Relationships

Ship Monk

The process involves collecting quantitative and qualitative data concerning vendor-provided goods and services, and analyzing this data for opportunities to improve (or reasons to end) the relationship. Adding an SRM layer simply forces you to analyze this data once in a while, and use the information to improve your business.

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Infor’s Strategy for Differentiation

Logistics Viewpoints

Infor’s CEO, Kevin Samuelson Infor’s strategy for differentiating their business from competitors like SAP and Oracle rests on a truly differentiated approach to ensuring that their customers get ongoing value from the business applications they purchase. For example, Google Maps app is a public cloud application.

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The Forecasting Accuracy Bugaboo

Logistics Viewpoints

Organizations then convert those demand forecasts to the associated quantities of raw materials to purchase, goods to be manufactured, or finished products to ship. Demand forecasts are improved with access to downstream data (point of sale, Nielsen retail data, and access to competitor promotion schedules). This sounds obvious.

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Freight Procurement is a Different Game

Logistics Viewpoints

There are different tools, goals, and market dynamics. Any shipment moving from Siloam Springs to Bentonville, Arkansas, for example, would be one lane. An RFP is a data intensive exercise. This made the data analysis easier. On the inbound side, it was highly reliant on spreadsheet data.