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Email Tips for Ecommerce Businesses

Ship Monk

One of the greatest benefits of owning a direct-to-consumer (DTC) ecommerce business is that you get to form a direct connection with your customers. Email vs. Other Forms of Communication For many years, email has been the gold standard of communication tools for DTC businesses. With any relationship, communication is key.

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How to Protect Your Customers & Brand from Ecommerce Fraud

Ship Monk

Ecommerce fraud is big business for cyber criminals, and a big problem for ecommerce businesses. In 2023 alone, ecommerce fraud (a.k.a. The good news is that fraud management tactics and tools are making it easier to prevent, catch, and combat ecommerce fraud. Friendly fraud accounts for 18% of all ecommerce fraud.

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7 Ecommerce Brand Tips for an Epic Unboxing Experience

Ship Monk

Ecommerce brands looking to stand out amongst competitors and enhance customer satisfaction need to keep this in mind so their orders foster unforgettable unboxing experiences. Stay True to Your Branding Branding is one of the key factors that differentiates ecommerce companies within the same market. How are you unique?

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Maximize Ecommerce Supplier Relationships

Ship Monk

Whether your business is a small ecommerce startup or a big box retailer, the benefits of supplier relationship management are the same. Tips for Evaluating Supplier Relationships The biggest obstacle to a positive relationship with your suppliers is the constant focus on negotiating a deal. We’re here to help!

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Simple Ecommerce Shipping Solutions

Ship Monk

With so many literal and figurative moving parts to factor into your shipping strategy, it can be a lot for an ecommerce brand to handle alone. This shipping solution means our 3PL experts manage relationships, rates, and delivery times for multiple shipping carriers at once so you don’t have to. Three words: Virtual Carrier Network.

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What is eCommerce Order Fulfillment?

Ship Monk

To an eCommerce entrepreneur, having their brand grow and scale is fulfillment. In addition to learning these steps, continue reading this blog for tips about best practices for eCommerce order fulfillment and how entrepreneurs can maximize their fulfillment infrastructure. 4 Steps of eCommerce Order Fulfillment.

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Customer Service Continues to be King at ShipMonk

Ship Monk

2024 is 4th Year in a Row 3PL is Recognized with BIG Customer Service Award April 10, 2024 — Customer service is a 365-day a year duty, but today the Business Intelligence Group is shining an extra light on this critical component to any company’s success by announcing the winners of the BIG Excellence in Customer Service Awards.