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5 Reasons You Lose Customers with Paula Courtney

The Logistics of Logistics

Paula is the CEO of The Verde Group , a Customer Experience (CX) research consultancy specializing in measuring, tracking and improving the specific customer experiences statistically linked to growing revenue, market share, and customer life-time value (LTV). About The Verde Group. The Verde Group. Logistics case study.

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Cost to Serve Analysis—And the Costs of Neglecting It

Logistics Bureau

If you can only say “No”, I will not be surprised, because many companies have never drilled down into the costs involved in selling specific SKU categories, individual SKUs, or providing particular services connected with those sales, to specific customers or customer categories. And that is the sole purpose of cost-to-serve analysis.

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Blue Yonder Pivots to a Partnership Strategy

Logistics Viewpoints

In ARC’s last market study on the global transportation management market , Chris Cunnane, the study author, made estimates of system integration (SI) revenues as a percentage of total TMS revenues for all software companies in the market. Blue Yonder breaks their SI partnerships into two categories – global SIs and regional SIs.

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This Week in Logistics News (December 31 – January 6)

Logistics Viewpoints

Welcome back to the Friday news roundup, where we are excited to bring you all the logistics news you’ve been craving. Much of that growth is driven by rising e-commerce retail sales for product categories such as furniture and appliances, A&A said. The market now sees almost $400 million in annual sales. I’ll cheers to that.

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Home delivery: one size does not fit all

Logistics Business Magazine

One of the key findings of Descartes’ recent study of consumer sentiment of sustainable home delivery practices was that consumers have different delivery expectations when it comes to sustainability. Essentially, the study underscores that a lot of consumers have sustainable delivery personas. Conclusion.

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8 Reasons Why Your Business’ Success Depends Upon Your Supply Chain

Logistics Bureau

Similarly, one can assume that in many cases, businesses that fail do so because of financial problems —a fact that makes the following statistic also worthy of consideration: . . In far too many organisations, this is unfortunately not the case. . Mini Case Study: Walmart. Mini Case Study: Whirlpool.

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Importance of Social Proof in Ecommerce

Ship Monk

Sure, we can talk endlessly about our warehouse automation and cool robotics , outstanding service , or award-winning warehouse management system , but that’s not nearly as believable as our case studies and customer testimonials. Humans have a powerful need to fit in with whatever group they’ve joined.