article thumbnail

How to Protect Your Customers & Brand from Ecommerce Fraud

Ship Monk

Ecommerce fraud is big business for cyber criminals, and a big problem for ecommerce businesses. In 2023 alone, ecommerce fraud (a.k.a. The good news is that fraud management tactics and tools are making it easier to prevent, catch, and combat ecommerce fraud. Here are some of the most common types of ecommerce fraud.

article thumbnail

How to Reduce Ecommerce Returns

Ship Monk

Ecommerce bands, even those with amazing reverse logistics operations in place, feel the negative impact of returns. If your ecommerce brand is dealing with a return then typically one of three things has happened: 1.) Because, as much as ecommerce brands don’t like returns, buyers sure don’t like them either. How, you may ask?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Customer Relationship Management for Ecommerce Brands

Ship Monk

With most ecommerce businesses, however, the sales pipeline isn’t nearly as long or as hands-on. Customers are mostly anonymous, and purchases are made or abandoned, seemingly on a whim. Today’s CRM platforms have adapted and expanded their tools to meet the needs of ecommerce businesses. What is CRM Software?

article thumbnail

Email Tips for Ecommerce Businesses

Ship Monk

One of the greatest benefits of owning a direct-to-consumer (DTC) ecommerce business is that you get to form a direct connection with your customers. These people are genuinely interested in your product — so much so, that they have purchased your products. All ecommerce businesses should be engaging in targeted advertising.

article thumbnail

5 Budget-Friendly Tips for Ecommerce Brands

Ship Monk

Whether you’re a small ecommerce brand with the right stuff to make it, or a big ecommerce brand that’s long been established, budget never stops being important. How much are you spending on manufacturing, shipping, marketing, customer support, logistics services, and order fulfillment services?

article thumbnail

FBM vs FBA for Ecommerce Brands

Ship Monk

This wouldn’t be an ecommerce blog if we didn’t talk about Amazon. So, if you own or manage an ecommerce brand, Amazon has to be one of the first sales channels you consider. Just hop on board the Fulfillment by Amazon (FBA) bus, and you can outsource all the post-purchase headaches that come with running an ecommerce business.

article thumbnail

How to Lower Your Ecommerce Shipping Costs

Ship Monk

There are so many layers to the shipping aspect of the ecommerce industry that it can be a bit overwhelming. Shipping zones are calculated based on where an ecommerce order is shipped from. For example, say an ecommerce merchant has a 2-Day delivery policy for orders received before 3PM.