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Freight Forwarding Customer Service Best Practices: 5 Ways to Improve Customer Experience

RPA Labs

To maintain a competitive edge in the shipping and logistics industry, businesses must follow a few best practices to improve freight forwarding customer service. Streamline Payment Management by Auto-Auditing Freight Invoices. Freight invoicing involves maintaining the checks and balances of the shipper.

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Freight Forwarding Customer Service Best Practices: 5 Ways to Improve Customer Experience

RPA Labs

To maintain a competitive edge in the shipping and logistics industry, businesses must follow a few best practices to improve freight forwarding customer service. Streamline Payment Management by Auto-Auditing Freight Invoices. Freight invoicing involves maintaining the checks and balances of the shipper.

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Supply Chain Industry Fears for 2023

Logistics Business Magazine

Container xChange has released a Container LogTech predictions report for 2023, which highlights important global trends that the shipping and supply chain industry will witness in 2023. Most of the experts surveyed foresee that inflation and recession will have a greater impact this year and will be the biggest driver of disruptions. ‘‘Due

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Freight Professionals “Want to Change Supply Chain Strategies Post-Covid” Says Survey

Logistics Business Magazine

Shipping and freight professionals want to change their supply chain strategies post-Covid, according to a recent survey. Answered by over 300 Shipping and Freight Professionals across the world, the survey brought out some key indicators that will inform the future course of global supply chains. Find more details here.

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Key IT Advances Shaping Vehicle Logistics

Logistics Business Magazine

With a detailed analysis of current challenges, including capacity constraints and the need for greater operational efficiency and transparency, this report is grounded in insights from 106 industry professionals. Key Findings from the Report 1. Just 11% are completely satisfied with their vehicle logistics software.

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Logistics Industry Sees Global Recovery Out of Reach for 2021

Logistics Business Magazine

Supply chain industry executives do not foresee a global economic recovery until 2022 or beyond, despite an expectation that Asia, North America and Europe will rebound this year from the downturn triggered by the COVID-19 pandemic. Of 1,200 industry professionals surveyed for the 2021 Agility Emerging Markets Logistics Index, 51.5%

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The Rise of Technology in Logistics

MTS Logistics

We have witnessed the greatest transformation to logistics and the supply chain the industry has ever seen over the past few years. Considering the past two years have been extremely profitable in shipping overall, this resulted in an increased interest in the industry by venture capital firms.