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Email Tips for Ecommerce Businesses

Ship Monk

One of the greatest benefits of owning a direct-to-consumer (DTC) ecommerce business is that you get to form a direct connection with your customers. All ecommerce businesses should be engaging in targeted advertising. Of course, what you say is just as important as how you say it. With any relationship, communication is key.

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Maximize Ecommerce Supplier Relationships

Ship Monk

Whether your business is a small ecommerce startup or a big box retailer, the benefits of supplier relationship management are the same. Of course, it wouldn’t be a business strategy if there weren’t a couple more acronyms to learn. Here are a few tips to getting what you want from SRM. We’re here to help!

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9 Tip for Minimizing the Risk of Lost Packages

Ship Monk

It’s been a while since you placed your ecommerce order so it seems like it may be time to face facts. Lost packages are a worst-case scenario for all ecommerce business owners, but that doesn’t mean they’re completely unavoidable. Of course (see what we did there?) You’re watching, waiting, anticipating. Your package is lost.

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Customer Service Continues to be King at ShipMonk

Ship Monk

2024 is 4th Year in a Row 3PL is Recognized with BIG Customer Service Award April 10, 2024 — Customer service is a 365-day a year duty, but today the Business Intelligence Group is shining an extra light on this critical component to any company’s success by announcing the winners of the BIG Excellence in Customer Service Awards.

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7 Tips for Choosing a Fulfillment Partner

Ship Monk

Is your eCommerce store ready to spread its wings? Here are our top tips for choosing the 3PL of your dreams! #1. Always be clear and straightforward about your needs — your 3PL should be able to return the favor. #2. A 3PL with multiple locations can be hugely advantageous for some, but not all, business owners.

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Top eCommerce Trends in 2021

Ship Monk

While the end of COVID-19 is (hopefully) near, its effects will have an enduring presence on the retail landscape and, subsequently, this year’s eCommerce trends. YoY growth from 2019, it’s safe to say that eCommerce sales have absolutely skyrocketed, essentially jumpstarting the industry by nearly two years. eCommerce Gets Vocal.

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Peak Season 2022 Guide for eCommerce Brands PART 1

Ship Monk

eCommerce Peak Season Problems and Solutions. The surge in eCommerce purchases made during this period has the potential to lead to great profits for your brand and great experiences for your customers. But that’s only if companies address eCommerce peak season problems with skill and swiftness. 1) Supplier Issues.