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Customer Relationship Management for Ecommerce Brands

Ship Monk

With most ecommerce businesses, however, the sales pipeline isn’t nearly as long or as hands-on. Customers are mostly anonymous, and purchases are made or abandoned, seemingly on a whim. Today’s CRM platforms have adapted and expanded their tools to meet the needs of ecommerce businesses.

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How to Protect Your Customers & Brand from Ecommerce Fraud

Ship Monk

Ecommerce fraud is big business for cyber criminals, and a big problem for ecommerce businesses. In 2023 alone, ecommerce fraud (a.k.a. The good news is that fraud management tactics and tools are making it easier to prevent, catch, and combat ecommerce fraud. Friendly fraud accounts for 18% of all ecommerce fraud.

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Maximize Ecommerce Supplier Relationships

Ship Monk

Whether your business is a small ecommerce startup or a big box retailer, the benefits of supplier relationship management are the same. End relationships with uncooperative vendors whose goods can easily be purchased elsewhere. Of course, it wouldn’t be a business strategy if there weren’t a couple more acronyms to learn.

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Email Tips for Ecommerce Businesses

Ship Monk

One of the greatest benefits of owning a direct-to-consumer (DTC) ecommerce business is that you get to form a direct connection with your customers. These people are genuinely interested in your product — so much so, that they have purchased your products. All ecommerce businesses should be engaging in targeted advertising.

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Top Ecommerce Trends for 2024

Ship Monk

We can’t predict when joggers will go out of style (never, we hope) but we are pretty good at predicting ecommerce trends. Since ShipMonk is a third-party logistics provider (3PL for short), we’re well situated to observe the ecommerce supply chain from end to end. Here are a few of the trends we think are going to be big in 2024.

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How Ecommerce Brands Leverage Brick & Mortar

Ship Monk

As much as we’d like to think that ecommerce is taking over the world, it still only accounts for around 21% of retail sales according to a 2023 Digital Commerce 360 analysis of U.S. In fact, there can be significant advantages for brands that engage in both ecommerce and brick-and-mortar sales. Department of Commerce figures.

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Ecommerce Inventory Management: Challenges & Solutions

Logistics Bureau

Effective inventory management has become increasingly crucial for businesses in this fast-paced and rapidly evolving era of ecommerce. Moreover, the ecommerce explosion has brought new and unique challenges that complicate inventory management for enterprises selling online. Book a free consultation.