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What Is CX Automation: The Value of Combined Tech

RPA Labs

Although Although its definition isn’t in any mainstream dictionary, CX refers to all interactions that impact a customer’s perception of a business. When shippers and freight forwarders move ahead with machine learning, AI, automation, and chatbots to create hyper-efficiency, the result is an elevated automated customer experience.

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What Shippers and Retailers Need to Know for Peak Season Planning 2022

The Logistics of Logistics

The peak season definition is a continued evolution of the seasons in transportation. As noted by DC Velocity , “ most freight forwarders, traders, and shippers expect more disruption in the 2022 third-quarter peak season than they felt last year. When and What Is Peak Season ? Q2: The Produce Shipping Season.

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SONAR Indices & Insights: Monitor containerized freight volumes’ impact on inland freight networks with Loaded TEUs indices

FreightWaves SONAR

Loaded TEUs – Total : As the name of this index indicates, the Loaded TEUS, Total Index (VOLTEU), is the monthly total of containerized freight volumes being imported and exported through U.S. And anyone else interested in containerized freight volumes coming into or out of U.S. Request a SONAR Demo. port authority. Terminals .

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7 Ways Transportation Companies Can Improve Customer Experience

MercuryGate

Request Demo. Request a demo of MercuryGate’s platform online today. Request a Demo. About keyboard_arrow_down About keyboard_arrow_down About Careers Learn how easy it is to become a leading voice for a company that cares about your achievements. Learn About Our Chief Technology Officer Meet Beth arrow_right_alt. close Close.

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Expressive Bidding for freight RFQs: More flexibility for better offers!

Transporeon

5 benefits of the expressive bidding approach to freight RFQs # 1: Synergies through individual lane bundling We know the situation from the spot market: In the event of missing connecting loads or to avoid empty runs, freight forwarders offer a shipment partially below cost.