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What Is CX Automation: The Value of Combined Tech

RPA Labs

In December 2021, McKinsey and Company reported on United States data saying, “Job openings have risen above pre-Covid-19 levels as the economy bounces back. Although Although its definition isn’t in any mainstream dictionary, CX refers to all interactions that impact a customer’s perception of a business.

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What Shippers and Retailers Need to Know for Peak Season Planning 2022

The Logistics of Logistics

The peak season definition is a continued evolution of the seasons in transportation. As noted by DC Velocity , “ most freight forwarders, traders, and shippers expect more disruption in the 2022 third-quarter peak season than they felt last year. When and What Is Peak Season ? Q2: The Produce Shipping Season.

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7 Ways Transportation Companies Can Improve Customer Experience

MercuryGate

Request Demo. Appointment times, pickup and/or delivery appointments, and other scheduling data can be set in the order management section of the TMS and transmitted via EDI, prior to offering a load to a carrier. Streamline Freight Tendering by Sharing Customer Data From the Moment of Ordering. close Close.