Remove Definition Remove Demo Remove Freight forwarding Remove Tools
article thumbnail

What Is CX Automation: The Value of Combined Tech

RPA Labs

Although Although its definition isn’t in any mainstream dictionary, CX refers to all interactions that impact a customer’s perception of a business. When shippers and freight forwarders move ahead with machine learning, AI, automation, and chatbots to create hyper-efficiency, the result is an elevated automated customer experience.

article thumbnail

7 Ways Transportation Companies Can Improve Customer Experience

MercuryGate

Request Demo. Request a demo of MercuryGate’s platform online today. Request a Demo. About keyboard_arrow_down About keyboard_arrow_down About Careers Learn how easy it is to become a leading voice for a company that cares about your achievements. Learn About Our Chief Technology Officer Meet Beth arrow_right_alt. close Close.

article thumbnail

Expressive Bidding for freight RFQs: More flexibility for better offers!

Transporeon

With a sophisticated e-sourcing tool, expressive bidding projects can be easily created and evaluated automatically. Freight forwarders will therefore prudently insure a hedge against a small allotment. In doing so, the service providers are left with the definition of the threshold values as well as the amount of the discount.