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After the Order: Customer Service Best Practices

Ship Monk

How are you going to handle a wrong address, or a lost package? What if your fulfillment center picks and packs the wrong item? Ever spent waaay too much time trying to find an answer to a product question or figure out how to return something? For virtually every business, customer service is a cost center.

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What is a 3PL? How Third-Party Logistics Providers Benefit eCommerce Brands

Ship Monk

3PL —a simple abbreviation for one of the most complex, integrated, helpful entities operating in the eCommerce landscape. By going up a level on the order fulfillment menu, you are adding in a middleman, but a helpful one. Not only that, but the costs of fulfilling in-house rival the complexities of fulfilling in-house.

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What is MonkProtect?

Ship Monk

The simple description for MonkProtect is a post-purchase suite that helps ecommerce brands “stress less and grow more” by helping customers “stress less and buy more.” Similarly, you could do business with a fulfillment center, but they wouldn’t cover package protection if something happens to your goods once they leave the building.

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2018 Air Cargo Rondtable: Carriers go all in

247 Customs Broker

How will traditional air carriers compete with Amazon in the near future? Skip Dokken: Indeed, traditional carriers have long been in the business of supply production and distribution facilities. How high are the barriers to entry for air cargo providers? Do you see an unchartered ground for new developments?

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Report indicates Amazon is prepping for a new delivery service

247 Customs Broker

This makes sense – at least in support of Amazon’s existing business, as it leverages independent contractors’ empty backhaul, so now they can come back to the fulfillment/sortation center with packages,” wrote Ross. It’s not Amazon making sales calls on other companies soliciting business away from other carriers.

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Smoother execution through S&OP

247 Customs Broker

Sure, every facility has plans, like min/max levels for SKUs, replenishment schedules and maybe even some local labor planning to assess if a distribution center can meet a peak season rush. That may seem like wishful thinking, but many companies already use a mechanism to do just that: a sales and operations planning (S&OP) process.

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Industry Experts Discuss Technology Trends & Solutions for Efficient Ecommerce Logistics – Supply Chain 24/7

247 Customs Broker

Machine learning can help companies make sense of all the data that can be harvested and provide recommendations on how to respond to likely disruptions or opportunities,” says Vernon. Multi-Carrier Parcel Management Apps. These systems might have over 100 carriers and contain all of the parcel carrier rates.”.