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How to Spot Great 3PL Customer Service from an Org Chart

Amware Logistics and Fulfillment

If you want to find an eCommerce fulfillment partner that prioritizes great 3PL customer service, look for the box marked “Vice President of Client Success.” Then make sure the upward line goes direct to the CEO. If the chart indicates that customer service reports to operations, make a beeline for the door.

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How to Find a Fulfillment Partner with Joe Spisak

The Logistics of Logistics

Joe Spisak and Joe Lynch discuss how to find a fulfillment partner. Joe Spisak is the Founder and CEO of www.Fulfill.com , a marketplace that connects ecommerce brands with the right warehousing and fulfillment partners. The Fulfill.com team has successfully placed hundreds of ecommerce brands with the right 3PL partner.

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How to Protect Your Customers & Brand from Ecommerce Fraud

Ship Monk

Ecommerce fraud is big business for cyber criminals, and a big problem for ecommerce businesses. In 2023 alone, ecommerce fraud (a.k.a. The good news is that fraud management tactics and tools are making it easier to prevent, catch, and combat ecommerce fraud. Here are some of the most common types of ecommerce fraud.

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How to Reduce Ecommerce Returns

Ship Monk

Ecommerce bands, even those with amazing reverse logistics operations in place, feel the negative impact of returns. If your ecommerce brand is dealing with a return then typically one of three things has happened: 1.) Because, as much as ecommerce brands don’t like returns, buyers sure don’t like them either.

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Global Ecommerce Fulfillment Made Easy

Ship Monk

Why is it that we could put a man on the moon half a century ago, but it is still insanely expensive and complex to ship an ecommerce order to a customer in Europe? How to Get Started Opening your ecommerce business to an international market is no small undertaking. Inventory: How much additional inventory will you need?

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FBM vs FBA for Ecommerce Brands

Ship Monk

This wouldn’t be an ecommerce blog if we didn’t talk about Amazon. So, if you own or manage an ecommerce brand, Amazon has to be one of the first sales channels you consider. Just hop on board the Fulfillment by Amazon (FBA) bus, and you can outsource all the post-purchase headaches that come with running an ecommerce business.

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Email Tips for Ecommerce Businesses

Ship Monk

One of the greatest benefits of owning a direct-to-consumer (DTC) ecommerce business is that you get to form a direct connection with your customers. So, how do you nurture this relationship and make the most of it? All ecommerce businesses should be engaging in targeted advertising. With any relationship, communication is key.