article thumbnail

Customer Relationship Management for Ecommerce Brands

Ship Monk

With most ecommerce businesses, however, the sales pipeline isn’t nearly as long or as hands-on. Today’s CRM platforms have adapted and expanded their tools to meet the needs of ecommerce businesses. Let’s take a look at CRM systems, the tools they provide, and the benefits they offer to ecommerce businesses.

article thumbnail

How to Protect Your Customers & Brand from Ecommerce Fraud

Ship Monk

Ecommerce fraud is big business for cyber criminals, and a big problem for ecommerce businesses. In 2023 alone, ecommerce fraud (a.k.a. The good news is that fraud management tactics and tools are making it easier to prevent, catch, and combat ecommerce fraud. Friendly fraud accounts for 18% of all ecommerce fraud.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Top Ecommerce Trends for 2024

Ship Monk

We can’t predict when joggers will go out of style (never, we hope) but we are pretty good at predicting ecommerce trends. Since ShipMonk is a third-party logistics provider (3PL for short), we’re well situated to observe the ecommerce supply chain from end to end. Here are a few of the trends we think are going to be big in 2024.

article thumbnail

Email Tips for Ecommerce Businesses

Ship Monk

One of the greatest benefits of owning a direct-to-consumer (DTC) ecommerce business is that you get to form a direct connection with your customers. Email vs. Other Forms of Communication For many years, email has been the gold standard of communication tools for DTC businesses. The downside? It’s common sense.

article thumbnail

Fortna Automates Swedish eCommerce Parcel Hub

Logistics Business Magazine

Fortna, a leading automation and software company for the full logistics value chain, has partnered with Budbee, a Sweden-based tech company, to develop a parcel hub with enhanced and seamless delivery experience for their customers. The post Fortna Automates Swedish eCommerce Parcel Hub appeared first on Logistics Business® Magazine.

article thumbnail

Everything to Know about Ecommerce Data Security

Ship Monk

Every ecommerce business that becomes a ShipMonk 3PL client is a priority. Of course we’re talking about your ecommerce store’s data security. Why is Ecommerce Cybersecurity Important? Protecting Ecommerce Store Customers Your ecommerce customers are at risk if information from your business is misused or not properly protected.

article thumbnail

Top Tools for eCommerce Businesses

Ship Monk

Every fairy godmother needs her magic wand, every knight needs his shining armor, and every eCommerce business owner needs their tools. Tech tools, that is. Tools for Marketing (and Sales). It’s worthwhile noting that, in the world of eCommerce, the line between marketing and sales is often blurred.