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How Dedola Eliminates The Top 4 Problems Importers Face

Dedola Global Logistics

Customer service and account representatives are critical parts of a freight forwarding service. Although many freight forwarders have shipment information accessible online, importers may still have questions. You can see where your shipments are at any time and manage documents in real-time. Going the Extra Mile.

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Pitfalls of digitalisation in shipping and freight

Shipping and Freight Resource

The decade that passed, saw the rise of several hundred startups in the shipping and freight industry heralding the arrival of the Digital Freight Forwarder and Digital Alliances by shipping lines designed to offer customers digital freight solutions. How to avoid these pitfalls.

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An Overview of Demurrage and Detention Charges for Import Cargo

MTS Logistics

On the other hand, these charges are crucial tools for carriers to keep container flow and yard stock. The FIATA (International Federation of Freight Forwarders Associations) describes the main purposes of demurrage and detention charges as two different subjects. We will examine what are these charges and their purposes.

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How Dedola Eliminates The Top 4 Problems Importers Face

Dedola Global Logistics

Unresponsive Customer Service Customer service and account representatives are critical parts of a freight forwarding service. Although many freight forwarders have shipment information accessible online, importers may still have questions. A freight forwarder that consults with the importer is a valuable asset.

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How Dedola Eliminates The Top 4 Problems Importers Face

Dedola Global Logistics

Customer service and account representatives are critical parts of a freight forwarding service. Although many freight forwarders have shipment information accessible online, importers may still have questions. You can see where your shipments are at any time and manage documents in real-time. Going the Extra Mile.

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The Importance of Balancing Technology, People, and Service in Shipping

MTS Logistics

From pricing to documentation, from giant ocean carriers to small size brokers, everyone is pushing for customers to use digital portals, communicate less with their people, and automate as much as they can. More importantly, we are learning how to design a technology integration with teams that are handling exceptions.

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FAK it. A deep dive into FAK rates and how it works.

Shipping and Freight Resource

One such process in the movement of goods that influences product pricing is the process of freight negotiation and freight quotation. As we have seen, a freight quotation is a document that outlines the charges involved in the movement of cargo from Point A to Point B. Freight Tender or RFQ. Named Account Rates.