article thumbnail

Women in Logistics 2023 – PART 2

Ship Monk

At ShipMonk, we’re honored to have tons of talented, intelligent, creative, passionate women working to make our corner of the ecommerce world shine bright. In celebration of International Women’s History Month, we’re highlighting the ladies dominating the logistics industry across our international ecommerce fulfillment centers.

article thumbnail

How AI Helps Build the Supply Chain that Thinks for Itself

Logistics Bureau

This AI tool is based on data and rules. With more data and greater processing power now available, computers that learn by themselves have become more feasible. Using ML, a computer automatically finds patterns in data. It can use them to draw conclusions from new data. Ecommerce recommendation engines do this.

article thumbnail

After the Order: Customer Service Best Practices

Ship Monk

A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. Centralize customer interaction data. Enable self-service. Help your customers help themselves. That way nothing falls through the cracks.

article thumbnail

Supply chain trends to watch out for in 2023

Logistics Business Magazine

However, we’re also seeing increased supplier collaboration, where customers are sharing inventory levels and demand data with their suppliers, which historically has been disconnected. The proliferation of data will change the scope and role of demand forecasting. Now you have access to 1,000 to 3,000 streams of [external data].