Data eCommerce Knowledge Base Survey 
Ship Monk
AUGUST 8, 2023
A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. Centralize customer interaction data. Product reviews and post-purchase satisfaction surveys are also good sources, as long as someone is reading them.
Logistics Business Magazine
DECEMBER 11, 2022
However, we’re also seeing increased supplier collaboration, where customers are sharing inventory levels and demand data with their suppliers, which historically has been disconnected. The proliferation of data will change the scope and role of demand forecasting. Now you have access to 1,000 to 3,000 streams of [external data].
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