The Changing Business of Freight Brokerage: 3 Ways to Come Out on Top
Parade
AUGUST 19, 2019
Over the past 15 years, brokerages have largely adopted good foundational technologies like a Transport Management System (TMS), a tracking system, and a Customer Relationship Management (CRM) system such as Salesforce. The way Carrier Sales Reps (CSRs) engaged carriers has been largely unchanged; relying on mental rolodexes, executing repetitive tasks, manually checking load boards, and manually making TMS queries.
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