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Balancing Customer Expectations & Costs in eCommerce Delivery

Logistics Business Magazine

In a world where rising bills seem to be the norm for families and businesses alike, the delicate dance of balancing service quality with cost-efficiency has become a challenge for retailers and ecommerce delivery, writes Gemma Vasey, Business Development Manager, Asendia UK.

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Different Delivery Requirements Across Age Groups

Logistics Business Magazine

Even though many ecommerce merchants use data-backed buying personas, that provide insight into the purchasing decisions of their customers, many are only truly starting to get to grips with the next part associated with buying personas – and that is appreciating that consumers have delivery personas too.

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Retailers to Reduce Cost and Impact of Returns

Logistics Business Magazine

Nearly half of the businesses surveyed are considering changes to returns handling processes to bring down the cost and environmental impact of returns. According to the research, 17% of businesses are turning to disposal as their primary method for handling returned items that aren’t being restocked and sold.

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Reverse Logistics: Who Does it Well?

Logistics Bureau

Increasingly, ecommerce vendors understand the advantage of an easy-to-print, free-of-charge return shipping label for a customer to stick on a box and return by post. Sort items early in the return journey, routing products directly to their correct destination, whether for resale, refurbishing, or other means of disposal.

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8 Reasons Why Your Business’ Success Depends Upon Your Supply Chain

Logistics Bureau

According to a survey by Deloitte from 2014, 79 % of companies with high-performing supply chains achieve revenue growth superior to the average within their industries. In 2014, a survey by Tompkins Consortium delivered a shocking revelation. Supply Chain and Business Success By the Numbers. Now for those statistics I mentioned.

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Every parcel should be your brand ambassador

Logistics Business Magazine

Surveys show that up to half of consumers rate grossly oversized packages among the things they really don’t like about Internet shopping. And if you don’t believe surveys, just look on social media. For ecommerce businesses with high order volumes, this is an issue that needs to be solved.

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Essential needs driving the pace of automation in warehousing  

Logistics Business Magazine

However, based on a Forbes survey, 60% of respondents indicated automated warehouse investment was ‘Very Likely’ this year, while a further 19% said ‘Likely’. The end result is the elimination of rejected deliveries, perhaps even the disposal of food as well as costly charge backs and fines for non-conforming labels.