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3 Simple Steps to Boost Employee Performance and Improve Your Customer Service

WorkWave

Surveying your customers and using a simple point-based ranking system for how your employees handle customer-facing interactions can encourage them to always put their best foot forward, nurture an ongoing commitment to improving customer service, and spark new ideas for how to further impress your customers. Employee Feedback.

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Convenience, ‘Deliver-as-Advertised’ key to Successful Subscription Delivery Business

Locus

According to a consumer survey , 68% of said that they no longer believe that ownership defined status. He also spoke about key on-ground challenges to meeting these expectations such as catering to a diverse demographic, road conditions, legacy systems, etc. The allure of convenience over ownership. said Mehul.

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What Does No-Contact Delivery Mean?

WorkWave

And you should train employees to check for customers’ preferences before they deliver the order. If customers take a follow-up survey on their delivery experience, they’re going to rate the delivery category more poorly. Offering a wider range of options, from home drop-offs to curbside, will meet most customers’ needs.

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Freightera Introduces Value-Added Membership Plans for Shippers

Freightera

Freightera’s Membership Plan initiative has again demonstrated its industry leadership, customer-centric focus, and innovative approach to meeting the needs of North American shippers. We also learned from the surveys that our customers would be willing to pay for clusters of services if we came up with affordable subscription (SaaS) options.

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Owned Vs Outsourced Fleet: What’s Best for Your Fast Retail Business

Locus

Owning a transport fleet for meeting last-mile delivery needs was a proposition that many retail businesses avoided until the COVID-19 pandemic struck. A survey forecasts that there will be a driver shortage of 97,000 by 2023. Try a demo with Locus now! Schedule Demo. Owned or outsourced fleet? Delivery costs and time.

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Why Choose In-house Fleet Over Outsourced Fleet Management for Your Delivery Business

Locus

By using in-house fleet, delivery businesses can shape their fleet to meet current demand keeping an eye on future delivery requirements Greater control helps you potentially rein in costs during slow seasons, and have a more granular approach to optimizing operations that in turn, can reduce costs. Schedule a Demo. Conclusion.