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What is a routing guide and what are best practices to create one

FreightWaves SONAR

And according to Brian Straight of FreightWaves , a routing guide is a living document that enables faster transportation management and keeps freight spend under control based on lane volatility, seen also within SONAR SCI Lane Acuity. What is a routing guide : a list of preferred carriers for tendering freight.

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What Is CX Automation: The Value of Combined Tech

RPA Labs

In December 2021, McKinsey and Company reported on United States data saying, “Job openings have risen above pre-Covid-19 levels as the economy bounces back. Although Although its definition isn’t in any mainstream dictionary, CX refers to all interactions that impact a customer’s perception of a business.

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10 Challenges for Shippers in Negotiating Trucking Contracts

FreightWaves SONAR

Using real-time data , freight managers can finally begin to recognize their opportunities for better business relationships. Disruption is, by definition, unplanned. Of course, that depends on securing shipping data insights well in advance of disruptions’ arrival. Trucking contracts are not a fast-paced document.

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Delivery Management System: A Definitive Guide

Locus

Being confused at this scenario, you go back and check the data. The data findings lead you to act quickly and solve this problem. Using data insights not only identifies problems like these, it also helps you set performance targets. Try a demo with Locus! Schedule Demo. Allocating tasks to the right person.

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What Is An Exception In E-Commerce Delivery?

Locus

If you’re getting continuous WISMO (Where Is My Order) calls in this manner, it is definitely bad news. Other important reasons for incomplete deliveries are missing documentation, incorrect labeling, inaccurate geocoding, and miscommunication. Data insights + Machine Learning = Increased ability to predict SLA breaches.

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7 Ways Transportation Companies Can Improve Customer Experience

MercuryGate

Request Demo. Appointment times, pickup and/or delivery appointments, and other scheduling data can be set in the order management section of the TMS and transmitted via EDI, prior to offering a load to a carrier. Streamline Freight Tendering by Sharing Customer Data From the Moment of Ordering. close Close. August 25, 2020.