Remove Availability Remove Course Remove eCommerce Remove Knowledge Base
article thumbnail

After the Order: Customer Service Best Practices

Ship Monk

A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. Be available. There are plenty of ecommerce helpdesks and customer service solution providers including Gorgias , Gladly, and Zendesk, that make this easy.

article thumbnail

How AI Helps Build the Supply Chain that Thinks for Itself

Logistics Bureau

Of course, it can also open new opportunities for tomorrow. To see where and when it might help, we can start by looking at the types of AI available. With more data and greater processing power now available, computers that learn by themselves have become more feasible. Ecommerce recommendation engines do this.