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After the Order: Customer Service Best Practices

Ship Monk

A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. Be available. There are plenty of ecommerce helpdesks and customer service solution providers including Gorgias , Gladly, and Zendesk, that make this easy.

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How AI Helps Build the Supply Chain that Thinks for Itself

Logistics Bureau

To see where and when it might help, we can start by looking at the types of AI available. With more data and greater processing power now available, computers that learn by themselves have become more feasible. Ecommerce recommendation engines do this. They find the patterns in how visitors navigate on the ecommerce site.

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Supply chain trends to watch out for in 2023

Logistics Business Magazine

With the help of AI technologies, most companies are becoming knowledge-based organisations that are tapping into a highly constrained pool of knowledge workers. Simon Joiner, Product Management Director at o9 Solutions: The Internet of Things and the many streams of data that are available will continue to proliferate.