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eCommerce

Knowledge Base

After the Order: Customer Service Best Practices

Ship Monk

AUGUST 8, 2023

A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. There are plenty of ecommerce helpdesks and customer service solution providers including Gorgias , Gladly, and Zendesk, that make this easy.

Ordering

Ordering Logistics Network Optimization Software Purchasing Skills Material Savings

How AI Helps Build the Supply Chain that Thinks for Itself

Logistics Bureau

JANUARY 1, 2018

Of course, it can also open new opportunities for tomorrow. Ecommerce recommendation engines do this. They find the patterns in how visitors navigate on the ecommerce site. Create a knowledge base that new workers can access, and based on the knowhow of older workers, as in the Campbell Soup Company example.

Supply Chain Planning Software

Supply Chain Planning Software Supply Chain Software Supply Chains Modeling Software

Logistics Brief

After the Order: Customer Service Best Practices

How AI Helps Build the Supply Chain that Thinks for Itself

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