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After the Order: Customer Service Best Practices

Ship Monk

A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. There are plenty of ecommerce helpdesks and customer service solution providers including Gorgias , Gladly, and Zendesk, that make this easy.

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How AI Helps Build the Supply Chain that Thinks for Itself

Logistics Bureau

Artificial intelligence can already automate much of supply chain. Of course, it can also open new opportunities for tomorrow. Ecommerce recommendation engines do this. They find the patterns in how visitors navigate on the ecommerce site. How close are we to supply chains that can run themselves?