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The Most Overlooked DC Performance Strategy

Logistics Viewpoints

For example, one of our customers at Lucas, Apex Tool Group , experienced a 63% reduction in picking errors, but moreover, shared that employees “loved the system,” and said, “you rarely implement a new system and have users tell you ‘it’s made my life so much easier.‘ These are clear cut benefits.

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After the Order: Customer Service Best Practices

Ship Monk

What if your fulfillment center picks and packs the wrong item? A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. How are you going to handle a wrong address, or a lost package? Enable self-service.

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How AI Helps Build the Supply Chain that Thinks for Itself

Logistics Bureau

AI can help pick out the insights with the most impact and suggest precise actions. Create a knowledge base that new workers can access, and based on the knowhow of older workers, as in the Campbell Soup Company example. Suggesting actions after reviewing analytics. Data analytics are part of a growing number of systems.

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6 Supply Chain Trends That Could Truly Shake You Up (2018 Update)

Logistics Bureau

Some pick out particular statistics to make precise, but meaningless forecasts. This article was first published in June of 2015. It received a lot of interest at the time and has continued to be a popular article over the last three years. Trend identification is a tricky business. What is a supply chain trend-spotter to do?