Omnichannel Retail and the Cost to Serve Online Customers
Logistics Bureau
MAY 31, 2021
The tips in this article will help you know how to identify the customers, products, and processes that might be inflating your cost to serve (CTS) unnecessarily. Detailed cost-to-serve analysis can be complex and time-consuming, so it’s a good idea to break the task down by priority and target specific areas on which to concentrate.
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