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Last-Mile Delivery: The Link Between Driver Satisfaction and Customer Satisfaction

Talking Logistics

Editor’s Note: The following is an excerpt of a research report published recently, “In the Driver’s Seat: Driver Satisfaction Survey Report.”

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This Week in Logistics News (January 22 – 27)

Logistics Viewpoints

” The US Department of Transportation (DOT) has mandatory drug tests that any safety-sensitive employee must complete. That contrasts with last year’s survey results, when most industry professionals feared capacity issues and higher rates as the holiday’s aftermath. A sign that says “Drug Testing Ahead.”

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This Week in Logistics News (June 11 – 17)

Logistics Viewpoints

According to the annual consumer survey released today by the National Retail Federation and Prosper Insights & Analytics, approximately 76 percent of US adults are expected to celebrate Father’s Day. Drone deliveries have continued to gain steam, and a lot of the media attention has been around Amazon losing ground in the US.

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This Week in Logistics News (November 27 – December 3)

Logistics Viewpoints

According to the annual survey by the National Retail Federation (NRF) and Prosper Insights & Analytics, nearly 180 million Americans shopped during the five-day holiday shopping period from Thanksgiving Day through Cyber Monday. This relates to an ongoing trend from the Covid pandemic: demand is surging.

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The State Of Logistics Outsourcing

247 Customs Broker

Shippers most frequently outsource domestic transportation, warehousing, international transportation, customs brokerage, and freight forwarding. Shippers recognize the need for agility, but 42 percent of survey respondents say they have not made the required changes to improve their agility over the past five years.

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The Future Is Now for Logistics

Material Handling and Logistics

But many people are not aware that last-mile deliveries are also handled by thousands of small local and regional package delivery firms. Package delivery companies are prime targets as well. Shippers saw major rate increases and adjustments in surcharges from the U.S. Postal Service, UPS and FedEx.

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Penske Logistics Presents 2019 Third-Party Logistics Study: State of Logistics Outsourcing

Penske Move Ahead

Shippers recognize the need for agility, but 42 percent of survey respondents said they have not made the required changes to improve their agility over the past five years. Yet, only roughly a third of all survey takers agreed that companies do enough to effectively manage last yard issues. 3PLStudy.com.