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After the Order: Customer Service Best Practices

Ship Monk

AUGUST 8, 2023

A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. Product reviews and post-purchase satisfaction surveys are also good sources, as long as someone is reading them. Enable self-service. Be available.

Ordering 52
Ordering Logistics Network Optimization Software Purchasing Skills Material Savings 52
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Supply chain trends to watch out for in 2023

Logistics Business Magazine

DECEMBER 11, 2022

As more consumers are becoming aware of sustainability and human rights issues within the industry, purchasing trends may shift towards higher-quality products for those who can afford them or second-hand items. Right now, we lump that into a data scientist, a demand analyst, or a data analyst, but it’s more of a data procurement role.

Supply Chain Planning Software 67
Supply Chain Planning Software Supply Chain Software Supply Chains Trends 67
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